Manager, Gift and Database Operations

Sun Health•Surprise, AZ

About The Position

Manager, Gift and Database Operations - Join Our Big-Hearted Team Are you ready to make a meaningful impact in a vibrant, compassionate community? Join our exceptional team at the Sun Health Foundation in Surprise, AZ ! Your Mission: The Manager, Gift and Database Operations oversight of Sun Health Foundation's donor data ecosystem-ensuring accurate gift processing, data integrity, and comprehensive reporting-and supports donor stewardship communications. This role serves as the system administrator for the Constituent Relationship Management (CRM) platform, Raiser's Edge NXT, and completes gift processing. The Manager also demonstrates in-depth knowledge of donor audiences, identifying and creating segmented lists for targeted outreach and providing operational and project management support for donor relations communications. Why Choose Us? Great Place to Work: Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023. National Recognition: We secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021. Platinum Award Winner: Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.

Requirements

Requires a bachelor's degree.
Minimum three years administering advanced features of Raiser's Edge NXT or five years with a similar donor CRM/database; nonprofit/philanthropy experience required.
Compliance: Must possess or be able to obtain an Arizona Level 1 Fingerprint Clearance Card; must pass a background check and pre‑employment drug test. Ability to travel in own vehicle, current Driver's license and auto insurance is required.
CRM & Systems: Raiser's Edge NXT advanced proficiency (required).
Reporting & Analytics: Advanced Excel skills; competence in building queries, dashboards, and standard/custom comparative reports.
Database Administration: Experience with data integrity, imports/exports, coding standards, policy development, and system documentation.
Communication: Ability to make complex concepts easy to understand and deliver exceptional service to donors and staff.

Nice To Haves

Experience in marketing operations preferred.
Knowledge of DonorPerfect, Crescendo, and Volunteer systems (preferred).
Communications Operations: Experience in marketing platform administration (preferably HubSpot); audience segmentation; campaign set-up, execution, and reporting; workflow development and automation; and systems integration (preferred).
Must possess or be able to obtain a Level 1 Arizona Fingerprint Clearance Card.

Responsibilities

Donor Database Administration & Data Integrity Serve as System Administrator for Raiser's Edge (Enterprise/NXT); manage constituent records, security roles, global changes, imports/exports, maintenance, and troubleshooting. Develop and enforce data entry standards, coding structures, and business rules to support accurate donor analysis, segmentation, and reporting. Perform daily/weekly/monthly database maintenance operations to ensure efficient performance and data quality.
Gift Processing & Compliance Complete accurate and timely gift processing, pledge administration, pledge reminders, payments, tribute entries, and gift receipts. Provide operational support as needed for gift acknowledgment communications. Ensure all donation-related communications (hard copy and electronic) are properly filed and recorded for audit and compliance purposes. Establish and maintain best-practice procedures for gift administration and data workflows. Serve as the lead contact for donor inquiries related to gifts, credit card donations, and donor database requests.
Reporting, Analytics & Insights Create and maintain queries, reports, dashboards, and comparative analyses (e.g., giving history, event totals, campaign results, Board/committee reports). Conduct data analysis to inform segmentation, moves management, pipeline development, and leadership decision-making. Prepare written documentation of processes and procedures for reference, compliance, and training.
Finance Reconciliation & Governance Collaborate with Accounting/Finance (e.g., the Controller) to reconcile donor database records with financial statements and monitor monthly revenue/expense activity. Uphold data governance practices that promote accuracy, consistency, security, and audit readiness.
Donor Relations & Communications Operations Provide key support for the annual schedule of donor mailings, e‑solicitations, e‑blasts, and other database‑driven communications, including defining target audiences, criteria, and parameters. Collaborate with supervisor to establish printing timelines; manage deliverables with external print vendors/print house. Work collaboratively across Foundation to ensure cohesive implementation of database strategies with moves management, marketing/communications, events, grant proposals, and stewardship.
Training, Collaboration & Support Provide training and support to Foundation staff and other department staff on database processes and tools to ensure workflow efficiencies and back-up coverage. Act as liaison with vendors/consultants to advance system capabilities and best practices. Maintain strict confidentiality regarding donor and employee information and adhere to organizational policies and applicable laws.
Events & Department Support Support signature events and fundraising initiatives with clean lists, segmentation criteria, registration data, and post‑event reporting. Assist with other Foundation activities and special projects as assigned. Demonstrate the Sun Health Mission and Values.