Database and Donor Experience Manager

Mondo Unlimited•Farmington Hills, MI

4d•$55,000

About The Position

The Database and Donor Experience Manager plays a critical role in advancing the organization’s fundraising and stewardship efforts by managing donor data systems and ensuring a high-quality, donor-centered experience across all touchpoints. This position oversees the integrity and strategic use of the donor database, supports fundraising operations and reporting, and partners with development and communications staff to deliver timely, accurate, and meaningful donor engagement.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
3-5 years of experience in nonprofit database management, development operations, or fundraising support.
Proficiency with donor CRMs (e.g. – Bloomerang, or similar).
Strong analytical skills with the ability to translate data into actionable insights.
High attention to detail and commitment to data integrity.
Excellent organizational, communication, and collaboration skills.

Nice To Haves

Experience with donor stewardship and engagement strategy.
Knowledge of fundraising metrics, donor lifecycle management, and moves management.
Advanced skills in reporting, data visualization, or Excel.
Familiarity with email marketing and online fundraising platforms.
Experience building automations and other performative-enhancing processes.
Donor-centered mindset
Data-driven decision making
Project management
Problem solving
Collaboration and customer service orientation

Responsibilities

Manage and maintain the organization’s donor database/CRM, ensuring accuracy, completeness, and consistency of data.
Establish and enforce data entry standards, policies, and procedures.
Oversee gift processing, acknowledgments, and reconciliation in coordination with finance staff.
Create and maintain reports and dashboards to support fundraising strategy, donor retention, and leadership decision-making.
Conduct data analysis to identify trends, opportunities, and risks related to donor engagement and revenue.
Manage database integrations with online giving platforms, email marketing tools, and other systems.
Design and implement donor stewardship and engagement processes that reflect best practices and the organization’s values.
Ensure timely, accurate, and personalized donor acknowledgments and communications.
Support donor journeys across channels (mail, email, events, digital) to enhance donor satisfaction and retention.
Collaborate with development and communications teams to segment donors and tailor outreach strategies.
Monitor and improve donor experience metrics such as retention, response rates, and engagement levels.
Support annual, major gifts, grants, events, and campaigns through data management and reporting.
Prepare donor lists, mailing files, and segmentation strategies.
Assist with moves management tracking and portfolio support for major gift efforts.
Document processes and provide training to staff on database use and donor data best practices.
Ensure compliance with data privacy laws, ethical fundraising standards, and organizational policies.
Maintain confidentiality and security of donor information.
Stay current on trends and best practices in nonprofit data management, donor experience, and fundraising technology.