Manager - Front-End & Catering

4595 Food Market Corp dba Josephs Classic Market•West Palm Beach, FL

9h•Onsite

About The Position

The Front End & Catering Manager is responsible for managing the guest experience at Joseph's Classic Market through leadership of the cashier team, guest services, catering orders, and phone communication. This role ensures smooth front-end operations, exceptional hospitality, and accurate, on-time catering fulfillment. As a key guest-facing leader, the manager fosters a welcoming, professional atmosphere for every visitor.

Requirements

Minimum 2 years in customer service or front-end management, preferably in grocery or hospitality
Strong leadership and communication skills
Professional phone etiquette and multitasking ability
POS/register experience and basic computer skills (Excel, email, ordering software)
Ability to stand for long periods and lift up to 25 lbs
Available for flexible scheduling, including weekends and holidays

Nice To Haves

Experience managing catering or event orders is a plus

Responsibilities

Supervise all front-end operations, including cashiers, baggers, and front desk staff
Ensure accurate register procedures, cash handling, and transaction speed
Monitor staffing levels to prevent long wait times at checkout
Maintain a clean, well-organized checkout and customer service area
Ensure proper functioning of POS systems and registers
Oversee the main phone line, ensuring all calls are answered promptly and professionally
Train staff to answer guest questions, transfer calls, and take messages accurately
Resolve guest issues, complaints, or refund requests quickly and professionally
Manage special requests, product inquiries, and order pickups
Serve as a key point of contact for VIP guests and regular customers
Serve as the lead contact for all catering inquiries and orders
Communicate with guests to confirm catering menus, details, and pickup/delivery logistics
Coordinate with kitchen, deli, and bakery departments for order preparation
Ensure catering orders are accurate, well-presented, and fulfilled on time
Maintain catering calendars, invoices, and order logs
Assist in building seasonal catering menus and promotional packages
Hire, train, and schedule front-end associates and guest service staff
Conduct cashier training on register use, policies, and customer engagement
Coach team on hospitality, communication, and professionalism
Hold daily huddles to align team on priorities, specials, and service goals
Conduct performance evaluations and provide regular feedback
Lead by example in delivering friendly, personalized service
Support store events, tastings, and holiday rushes with front-end coordination
Monitor cleanliness, dress code, and customer interaction standards
Create a warm and welcoming environment from entrance to checkout
Monitor and report daily front-end sales, drawer over/shorts, and returns
Manage gift card sales, catering deposits, and service fees
Submit weekly catering reports and customer feedback to Store Manager
Communicate closely with all department managers to coordinate orders and service