Manager, Fraud Investigations
About The Position
We are seeking a talented and self-motivated Manager to assist in leading our Fraud Investigations team. This Manager will work closely with other fraud leadership to facilitate operational excellence. The Manager, Fraud Investigations will be responsible for overseeing Fraud Investigators and Fraud Specialists that are conducting independent reviews and analysis of potential fraudulent activity. The role will drive execution plans across different products to ensure consistent Member experience while meeting Investigation standards. You will partner with other Fraud Operation teams, AML, Legal and Compliance teams to drive operations excellence in the first line of defense in the fraud prevention domain.
Requirements
- 5-8 years of fraud experience
- Minimum of 4+ manager leadership experience
- Ability to implement and iterate on Fraud Operations SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability
- Subject matter expert for Fraud Prevention and Investigation - including process, processes, controls, and KPIs
- Demonstrate ability to lead, coach and mentor teams
- Knowledge of banking compliance trends, rules, and regulations
- Excellent organizational skills
- Excellent written and verbal communication and presentation skills
- Analytical and problem-solving skills
Nice To Haves
- A CFE or similar industry designation
Responsibilities
- Manage team of Investigators and Fraud Specialists to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases
- Provides ongoing mentoring, coaching, and counseling to Fraud Specialists and Investigators to drive production and quality goal achievement
- Work closely with the team to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership
- Collaborate with Senior Management related to ongoing projects to further enhance process improvements
- Lead and coach Fraud Specialists and Investigators on productivity while driving accountability and efficacy
- Develop and implement SOPs for new processes
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
