Manager, Field Service

Rivian • Memphis, TN

32d

About The Position

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events

Requirements

• Bachelor's degree or equivalent work experience
• Ability to have a direct impact on scalability in a complex organization
• Effectively manage remote service teams and a driver of people performance
• Excellent verbal and written and communication skills
• Outstanding planning and organizational skills with a focus in operational excellence
• Detail-oriented with strong analytical and interpersonal skills
• Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
• Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
• Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
• Knowledge of automotive equipment and servicing methods
• Must possess a valid driver's license and clean driving record
• Able and flexible to travel as needed
• Strong understanding of written and spoken English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Nice To Haves

• Automotive Technical skills preferred
• Automotive repair knowledge preferred
• Experience working in start-up environments preferred
• Experience in leading automotive or high-tech team-orientated, fast-paced work environment
• Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred

Responsibilities

• This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Transportation Equipment Manufacturing
• Number of Employees: 5,001-10,000 employees