Field Service Manager

GenServe•Wells Branch, TX

19d

About The Position

The Field Service Manager is responsible for the day-to-day operations and leadership of the field service team, ensuring the delivery of high-quality generator maintenance and emergency response services to customers 24/7/365. The primary goal of this role is to ensure that all customer power systems are well-maintained, ready for emergency response, and continuously performing at optimal levels. This includes leading a team of technicians, managing service coordination, fostering customer relationships, and ensuring adherence to safety, quality, and budgetary standards.

Requirements

At least 5 years of field service experience, including 2+ years in a leadership role.
Proficient in the maintenance and repair of generator systems or similar equipment.
A degree or certification in a relevant technical field (e.g., engineering, electrical systems) is preferred, but not mandatory.
Proficient in scheduling software, service management platforms, and standard office tools (Excel, Word, etc.).
Relevant certifications in safety, technical fields, or field service management are a plus.
Must have a valid driver’s license and a clean driving record.

Nice To Haves

Relevant certifications in safety, technical fields, or field service management are a plus.

Responsibilities

Recruit, manage, and mentor technicians, ensuring effective training and performance.
Oversee the safe operation, maintenance, and security of vehicles, equipment, and site.
Schedule and manage maintenance and repairs to ensure timely completion and customer satisfaction.
Provide troubleshooting assistance on-site and remotely.
Build strong client relationships with exceptional service, communication, and documentation.
Uphold service quality standards and compliance with safety regulations.
Track and analyze service performance metrics, addressing underperformance.
Support budgeting and cost controls to achieve financial and KPI targets.