Manager - Field Service

Wesco • Abilene, TX

24d

About The Position

As the Manager – Field Services, you will lead, direct, and execute the operational objectives of multiple projects to ensure timely completion of large projects in accordance with the customer contract, and must be skilled in heavy equipment operation. You will typically be assigned to multiple locations and multiple customers and must be geographically mobile and willing to relocate based upon customer projects.

Requirements

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• Licenses/Certificates/Designations – Forklift required; OSHA 10 and OSHA 30 preferred
• 5 years required of heavy equipment operation (forklift certified).
• 5 years required of supervision experience in a construction environment.
• Strong knowledge of inventory control processes.
• Knowledge of electrical, construction, or mechanical products.
• Strong time management skills.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Ability to understand and follow verbal and/or written instructions.
• Ability to operate hand and power tools and equipment.
• Must be geographically mobile and willing to relocate based upon customer projects.
• Ability to travel up to 25%

Nice To Haves

• Ability to anticipate and prepare for customer needs is preferred.
• Ability to adapt to changing situations and to perform multiple tasks simultaneously is preferred.

Responsibilities

• Supervises, coordinates, or schedules activities of the field service staff
• Directs achievement of performance objectives related to productivity, quality, service, and safety.
• Monitors workflow metrics and take corrective action as needed.
• Balances staff across various projects for fluctuating requirements.
• Ensures that all procedures are observed, implemented, enforced, and training is provided when necessary in the processing of all transactions.
• Ensures timely and accurate completion of all customer and inventory transactions.
• Safeguards inventory assets of the company maintains integrity of all transactions and maintains overall inventory accuracy above 99.5%.
• Maintains positive employee relations and morale while enforcing discipline as required.
• Monitors workflow, work completed, error rates and related metrics and takes appropriate action when required.
• Fosters environment of continuous improvement in all aspects of the operation.
• Implements cost reduction initiatives where necessary.
• Travels to customer’s site as needed for equipment start-up, customer training, service issues, problem trouble shooting, and related service issues.
• Develops best practices and standard tools to improve operational efficiency.

Benefits

• compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents.
• Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
• Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees