Manager, Field Ops & Installation Services

Kohler Co. • Kohler, WI

3d • $105,000 - $162,500 • Onsite

About The Position

The Manager-Field Operations and Installation Services is responsible for building, managing, and continuously improving a national network of installation partners for custom and modular sauna projects across the United States. This role functions as the organization’s general contractor–style leader for installation execution: owning labor strategy, partner qualification, training standards, scheduling coordination, quality assurance, and performance management.

Requirements

• Bachelor’s degree preferred; construction management, engineering, or operations background a plus.
• 8+ years experience in construction, field operations, or technical services.
• Proven experience managing subcontractor networks or service partners.
• Strong understanding of construction management principles and specialty trades.
• Excellent communication, organizational, and leadership skills.
• Proficiency in Microsoft Office Suite.
• Entrepreneurial mindset with strong ownership and accountability.
• Approximately 30–50% national travel required to build and manage installation partner relationships.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

• National Installation Network Development
• Build and maintain a national network of certified installation contractors and regional partners.
• Identify, vet, onboard, and qualify new installation partners in priority markets.
• Define partner tiers, coverage models, and capacity planning by region.
• Develop long-term labor strategy to support growth of custom and standard sauna programs.
• Partner Management & Performance Accountability
• Own installation partner relationships and performance management.
• Set standards for quality, safety, schedule adherence, and customer experience.
• Track and manage KPIs including defects, callbacks, rework, and satisfaction.
• Lead corrective action, retraining, or partner replacement when standards are not met.
• Installation Program Ownership
• Own national installation standards, playbooks, and best practices.
• Standardize pricing models, labor guidelines, and installation time assumptions.
• Define scope boundaries between installers, electricians, plumbers, and dealers.
• Continuously improve processes to reduce cost, errors, and cycle time.
• Training, Certification & Capability Building
• Own installer certification and recertification programs.
• Oversee technical training content, field guides, and documentation.
• Ensure consistent training delivery across all regions.
• Serve as escalation point for complex technical installation issues.
• Project & Field Coordination
• Act as internal general contractor for complex or high-profile installations.
• Support dealers and sales teams with labor strategy for custom projects.
• Coordinate labor planning, scheduling models, and capacity forecasting.
• Partner with Product and Engineering on install ability and field feedback.

Benefits

• We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period.
• In addition, this position is eligible for a performance bonus/variable incentive compensation.
• We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager