Field Installation Supervisor

DiBiase Heating and Cooling Company•Coatesville, PA

About The Position

DiBiase Heating and Cooling Company is seeking a Full-time Field Installation Supervisor who can help us deliver the best customer experience and great leadership skills while assisting the field install technicians as they complete installations and ensure quality standards are met. This position will also assist the Operation's Manager with DiBiase Heating and Cooling Apprenticeship Program and guide the install team in their career path. We offer this position with a Competitive hourly wage plus excellent benefits that include 100% company-paid medical, dental, life, short-term and long term disability, paid time off (PTO) for full time team members, paid holidays, a 401(k) retirement plan with 100% match up to 3%, company events, and more! We also offer virtual training programs, career growth programs, and paid company meetings! ABOUT DIBIASE HEATING AND COOLING COMPANY Since 2008, DiBiase Heating and Cooling Company, has strived to create the ultimate customer service experience by providing the fastest HVAC service in the area. By hiring people who share our core company values of integrity, honesty, and quality, we are able to accomplish this goal. Our team is home to some of the most qualified technicians in the industry who provide solutions for homeowners and their families to create a safe and comfortable home while ensuring system durability and maximizing energy savings. In order to hire and retain such quality and skilled employees, we provide top-notch benefits, great pay, and an awesome culture and team to work with! The Field Installation Supervisor is responsible for the quality of equipment installations and supervision of the installation department. Job duties include training and coordinating and facilitating the entire installation process and assisting the Operations Manager with the administering of the apprenticeship program for maximum effectiveness. Other duties as assigned.

Requirements

Advanced customer service skills.
Ability to multi-task
Advanced organizational abilities
Geographical knowledge of service area or map reading skills.
Knowledge of industry is required.
Basic Computer skills and typing skills required.
High school diploma or general education degree (GED)
Ten years of related experience and/or training in heating and cooling service and installation field.
EPA Certifications required.
Knowledge of Water Heaters
Forced air gas, propane and oil furnaces
Heat pumps
Gas, propane and oil fired boilers
Low voltage wiring
Troubleshooting residential HVAC equipment

Nice To Haves

Water Treatment Experience preferred but not required
Geothermal preferred, but not required

Responsibilities

Supervise installation teams and ensure processes and procedures are being communicated and followed by installation technicians at all times.
Visit jobsites to ensure jobs are being run smoothly and are being installed in accordance with proposal details.
Lead installations when needed to help jobs get completed on time and ensure quality standards are met.
Work with the Install Supervisor with managing the installation department total efficiency by properly handling job time and non job time properly including trainings and unapplied time.
Work with the Install Supervisor with facilitating and managing the apprentice growth program for the installation department.
Ensure apprentices are kept engaged in the training process and administer proper testing in classroom and field.
Provide feedback to management team to adjust processes and procedures to maximize profitability and quality of installations.
Communicate with installation technicians and apprentices on schedule daily.
Provide field training and role playing on installation processes and procedures for team to ensure a positive customer experience.
Facilitate installation department meetings weekly to ensure constant communication with team on updates to company and department goals and objectives.
Perform follow up work when needed on installations where there are call backs or problems.
Facilitate team safety trainings monthly and track and report on all safety meetings.
Perform truck inspections weekly to ensure trucks are being kept clean, fully stocked, and there are no safety violations.
Ensure fire extinguishers and first aid kits are being kept in good order.
Participate in management meetings to review and modify processes and procedures for maximum profitability.
Other duties as assigned.