Services Manager Ops Process

Home Depot • Atlanta, GA

5d

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Lead analytics that support Services Operations by delivering actionable insights, performance reporting, and data-driven recommendations across assigned areas of responsibility. Partner with Operations Strategy, field and functional teams to translate business needs into analytics solutions, enable informed decision-making, and drive process optimization, efficiency, and measurable business outcomes for Home Depot.

Requirements

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
• 5 years of work experience
• Action Oriented
• Manages Ambiguity
• Communicates Effectively
• Strategic Mindset
• Strong business, functional and/or store knowledge for their area of responsibility
• Strong operations, retail and/or field experience required
• Ability to partner/communicate well with the field/stores
• High sense of urgency in responding to field needs
• Strong big picture; strategic thinking skills
• Strong quantitative skills such as statistics and data analysis

Nice To Haves

• Proficient SQL/GBQ skills
• Prior experience in building Salesforce Dashboards
• Prior experience in a consulting and/or project management role within a corporate environment preferred
• Strong analytical stills and business acumen
• Demonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles
• 1+ year of previous leadership experience
• Certified Project Management Professional (PMP)

Responsibilities

• Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.
• Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
• Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
• Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.
• Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.
• Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
• Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees