Manager, F&B

Churchill Downs Incorporated•Oak Grove, KY

2d•Onsite

About The Position

Oak Grove Racing, Gaming & Hotel (the “Property”) is a gaming facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN. FUNCTION The Manager Food & Beverage – Garrison Oak is responsible for the oversight and direction of the Garrison Oak Steak House and other outlets as directed by the Sr. Director of hospitality.

Requirements

Works on the floor 90% of the time with a “hands-on” mentality for guest service.
Ability to maintain high levels of confidentiality and integrity.
Maintain interpersonal working relationships among all Team Members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
Strong leadership and communication skills
Self-motivated with attention to detail
Strong analytical skills
Knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred
Must have strong knowledge of Microsoft Excel, Word, Micros and Stratton Warren or comparable inventory systems.
Available to work when needed, including weekends, holidays, and nights.
Two years high volume table-service dining required
Wine and liquor knowledge required.
Able to obtain and maintain a valid Kentucky gaming/racing license.

Nice To Haves

Fine dining (AAA 4 Diamond / Forbes 4 Star) service preferred
Extensive training background in high-pace front of house team setting.
Bachelor’s degree in the Hospitality field preferred.

Responsibilities

Responsible for front of house operations of the Garrison Oak Steakhouse and other areas as assigned.
Collaborate with the culinary team to ensure established recipes are adhered to.
Ensure that the service culture is ingrained in every guest interaction through proper training, coaching and accountability.
Ensure accuracy of all menus (food and drink) and update POS as required.
Responsible for maintaining budgeted labor and staffing levels of all outlets.
Involved with the F&B marketing of Garrison Oak Steak House.
Will maintain the highest level of service standards at all times and provide the best-in-class dining experience in the area.
Our leadership team will demonstrate and promote the five “P’s” Service Culture at all times.
Institute a culture of positivity while demonstrating an Upbeat & Positive Attitude (UPA) in huddles as well as with all team member and guest interactions.
Responsible for all team member actions (recruitment, disciplinary actions, staffing level recommendations, etc.)
Oversees guest satisfaction through constant table visits, interacting with guest and staff engagement thought the dining room.
Other duties as assigned.