Manager, F&B

Harrah's Cherokee Casino Resort • Cherokee, NC

4h

About The Position

The F&B Manager oversees all aspects of all front of the house F&B operations. Contribute to the operating success of the property by operating a successful and exciting F&B operation.

Requirements

• High school diploma or GED required
• Three years’ experience in the Food and Beverage industry required
• Three to five years experience as a manager in charge in a high-volume, full-service restaurant required
• CARE certified
• ServSafe Certified
• Must demonstrate the following essential knowledge and skills:
• Knowledge of food preparation and presentation
• Willing to learn and be adaptable
• Attention to detail
• Excellent interpersonal skills
• Excellent oral and written communication skills
• Documented teamwork behaviors and attitudes
• Neat, well-groomed appearance with excellent personal hygiene
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Documented excellent leadership/motivational skills
• Knowledge of budgetary and planning activities
• Able to attend to multiple priorities simultaneously
• Problem-solving abilities
• Must be able to be on feet for minimum of an 8-hour shift
• Must be able to stoop, bend, reach, kneel, twist and grasp items
• Must be able to lift 25 pounds and carry 5 pounds
• Must be able to respond to visual and aural cues
• Must have the manual dexterity and coordination to operate office equipment, including a calculator, computer, fax machine and photo copier
• Must be able to work at a fast pace and in stressful situations
• Must be able to read, write, speak, and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays

Nice To Haves

• BSBA from an accredited educational institution in business or hospitality preferred

Responsibilities

• Energetic people person who is a highly visible front of house manager specializing in building strong relationships with players & employees
• Ensure the effective and efficient operation of all food and beverage outlets with an emphasis on any aspect of the operation which will contribute to profitability and maximize guest satisfaction
• Assist in development of business plans and budgets to meet and/or exceed the established standards and profitability of the department
• Track sales and labor data, analyze, plan, monitor, and implement changes to ensure the effective operation of assigned area
• Think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development, and Team Member Engagement as they relate to the overall Food and Beverage products
• Prepare annual staffing projections for all outlets
• Assist the F&B Director in menu development and engineering
• Ensure high quality standards of service, food, and beverage, to maximize guest satisfaction
• Duties to include forecasting of covers, labor hours, employee productivity, and direct expense
• Responsible for the overall costs of the outlet or area
• Ensure proper maintenance and use of company assets in assigned area
• Plan, develop and implement revised procedures to improve the efficiency of the Food and Beverage areas
• Enforce appearance standards
• Provide leadership and demonstrates behavior that is consistent with the Spotlight on Services philosophy
• Ensure service recovery activities
• Selection of new employees, training and providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities
• Ensure completion and delivery of timely and accurate performance appraisals and maintains accurate work history entries
• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
• Develop and maintain strong teamwork between the front of house and back of house restaurant personnel
• Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, employee development, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions
• Provide continuous positive coaching for development of employees and appropriate corrective action when necessary
• Monitor employees with cash to ensure proper cash handling procedures
• Conduct a physical inventory of bar ware and requisition replacement items as needed
• Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Commission and/or NC ABC Commission
• Monitor asset control of liquor bottles, draft and bottled beer and wine
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner
• Other duties as assigned
• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED