Manager, Engagement Center - ion Philanthropy x University of Wisconsin

ion Philanthropy LLC•Madison, WI

11d

About The Position

ion Philanthropy is seeking a Manager of Engagement Center to support its partnership with the Wisconsin Foundation and Alumni Association (WFAA) by leading, training, and managing student specialists engaged in outreach and fundraising in support of the University of Wisconsin-Madison.

Requirements

Demonstrated communication, collaboration, and team skills
Proven ability to balance complex and often competing priorities
Ability to thrive in an environment with high expectations for results
Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)
Experience with CRM systems
Ability to read, write, and communicate effectively with diverse stakeholders
Strong leadership, communication, and relationship-building skills
Ability to apply sound judgment, manage multiple priorities, and proactively anticipate opportunities and challenges
Bachelor's degree or equivalent experience
3 or more years of relevant experience
2-3 years of fundraising/engagement management experience

Nice To Haves

Familiarity with call center software preferred
Call center experience preferred but not required
Management experience preferred

Responsibilities

Hire, train and manage student fundraisers and student supervisors
Manage student schedules, performance metrics, and payroll
Coach and mentor students on donor engagement and communication best practices
Monitor campaign performance and generate reports
Ensure compliance with university policies and ethical standards
Drive participation through enhanced engagement and structured stewardship strategies
Partner with WFAA colleagues to develop strategies around specialized fundraising efforts: days of giving, recurring gifts, parent donor acquisition, reunion calling, etc.
Model projections, monitor metrics and communicate results, while using data to tell a cohesive story of the project's progress and trajectory
Optimize strategies and adapt to maximize success metrics
Manage day-to-day in VanillaSoft (or related technology) and CRM maintenance, in addition to building out automated cadences within VanillaSoft the platform
Attend meetings with WFAA on weekly, biweekly, quarterly & annual basis
Collaborate & strategize with WFAA staff to push innovative ideas and best practices
Understand WFAA's Annual Giving strategies and create robust multi-channel cadences including engaging content that align with and advance the overall program goals
Establish and execute staff culture and professional development plan
Execute industry 1:1 communication best practices & tactics
Measure individual employee performance and report out metrics on a weekly basis
Provide fiscal year pacing metrics toward goal on a weekly basis to WFAA and to ion
Troubleshoot data and VanillaSoft issues as needed