Manager, Energy Efficiency and Customer Programs

Liberty Utilities•Fall River, MA

33d

About The Position

The role leads the strategy, design and implementation of the Company's electric, natural gas and water efficiency programs. The position develops long-term business plans for influencing market adoption of efficiency strategies in the residential, commercial, industrial and municipal sectors, and manages internal teams, stakeholder relationships and a network of vendors to deliver on all program goals.

Requirements

Bachelor's Degree in relevant field
10+ Years Energy Efficiency Program Management Experience
Demonstrated experience managing remote team and program in multiple jurisdictions

Responsibilities

Responsible for managing the activities of the regional efficiency team. Selects, develops, trains, motivates, and evaluates the performance of direct reporting staff.
Develops and maintains relationships at all levels across a matrixed organization to appropriately represent and advocate customer and department needs.
Timely reporting of team goals to regional executives and corporate is required. Advanced level of both verbal and written communication skills with a variety of internal and external customers, very strong conflict resolution and active listening skills.
Develops and maintains business relationships with key governmental, regulatory, and community officials to facilitate the overall success of the department strategy.
Lead representation of the company in stakeholder engagement negotiations.
Serves as an expert witness in support of the Company's program offerings and associated activities during regulatory procedures.
Represents the company at high level customer engagements, industry events and strategic working groups.
Maintains a high level knowledge of industry best practices, emerging trends and new technologies through industry engagements.
Develops short and long-term strategic plans and initiatives in order to achieve corporate defined goals and customer expectations.
Oversees the design and development of the Company's customer programs including the creation of multi-year program plans, regulatory filings, budgets and goals.
Identifies and delivers on operational efficiencies related to the overall delivery of customer programs.
Leads or contributes to cross company initiatives to advance offerings for enhanced customer experience.
Leads the overall go to market strategy for program delivery including the development of market partner and vendor networks to delivery on program activities obtained through competitive procurements.
Develops and streamlines policies and procedures across multiple jurisdictions to deliver on all goals in the manner that drives cost effectiveness and customer satisfaction.
Drives team to deliver on all goals associated with internal and external KPIs focused on successfully recovering program costs and earning performance incentives.