Manager, End User Device Architecture

Sylvamo • Memphis, TN

33d • Hybrid

About The Position

At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.
Come grow with us!
Location: This is a hybrid role, following Sylvamo’s work-flex schedule (3+ days onsite in office).
Position Summary:
The Manager, End User Device Architecture provides enterprise-level architecture leadership for end-user devices—Windows/macOS laptops & desktops, iOS/iPadOS, Android, RF/industrial endpoints, and printers. The role designs standards, guides technology decisions, and steers the operational handoff from Transform to Run, ensuring secure, scalable, and cost-effective endpoint capabilities aligned to our business strategy.

Requirements

• 7+ years in EUC/endpoint engineering or architecture with hands-on experience in Intune (MDM/MAM), MECM, Autopilot, Entra ID/Azure AD, Conditional Access, Defender, and BitLocker.
• Expertise in Windows 10/11, macOS, iOS/iPadOS, Android enterprise management; familiarity with Universal Print and modern packaging/patching.
• Proven ability to publish architecture standards and drive cross-functional buy-in with PMO, Security, Run operations, and MSP partners.
• Language skills: Fluent in English; Portuguese (Brazil) or Polish (Poland) a plus. Occasional travel (~10%) for workshops, stakeholder engagement, and operational handoffs.
• Ability to work effectively across regions/time zones; strong written/verbal communication in English.

Nice To Haves

• Language skills: Fluent in English; Portuguese (Brazil) or Polish (Poland) a plus.

Responsibilities

• Define and maintain enterprise standards for end-user devices across OS/hardware classes; publish versioned reference architectures and roadmaps.
• Establish guardrails for image management, configuration baselines, application delivery, identity/endpoint posture, and device lifecycle (procure → build → operate → retire).
• Architect Intune policies, compliance profiles, enrollment flows, and app delivery across platforms; ensure coherent coexistence with MECM.
• Specify Cloud Management Gateway (CMG) design, Company Portal utilization, and Autopilot scenarios to manage remote/hybrid endpoints (including off-VPN).
• Set packaging/patching standards (quality rings, pilot cohorts, rollback criteria) and telemetry models (e.g., Endpoint Analytics/Nexthink) to measure device experience.
• Embed device posture, Defender AV/EDR, BitLocker, LAPS/EPM, and Conditional Access into baseline architecture; align with CyberSecurity on controls and exceptions.
• Define audit-ready evidence (policy compliance, patch levels, encryption attestation) and support regulatory initiatives impacting endpoints.
• Create RACI and runbooks for handoff of build/operate tasks to Run teams/MSPs; standardize tooling/processes to simplify support.
• Reduce technical debt by consolidating legacy configurations, retiring redundant tools, and codifying “golden” images/profiles.
• Lead architecture reviews and backlog prioritization with PMO; communicate decisions and trade-offs to business partners (North America, Brazil, Poland).
• Contribute to governance frameworks and decision-making guidelines for design/build activities within ETS Projects – Design & Build.
• Define technical requirements for RFPs; evaluate vendor solutions (MSP, hardware, software) and drive price/performance outcomes for EUC services.
• Ensure architecture compatibility with Service Desk/ITSM/ITAM processes and MSP operational models.
• Track technology trends relevant to EUC (e.g., AI-assisted patch ring prioritization); bring forward pragmatic recommendations and share insights across the enterprise.

Benefits

• We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more.
• We also offer paid time off and paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees