Manager, Enablement Programs and Content

Trimble Inc. • Westminster, CO

10d • Hybrid

About The Position

Elevate Customer Success as our Manager of Enablement Programs and Content! Are you a strategic leader ready to bridge the gap between complex product capabilities and world-class customer experiences? Trimble is looking for an execution-oriented Manager to build the "Internal Knowledge Engine" and "External Content Suite" that empowers our global teams and customers to thrive. You will have a direct, measurable impact on our bottom line by driving operational efficiency and supporting retention and growth through innovative training and high-impact collateral. About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will act as the architect of our internal and external knowledge ecosystem, directly influencing the productivity of our global Customer Success and Support teams. You will have the unique opportunity to shape how technical specs are translated into customer-ready success stories, partnering across Product, Marketing, and AI teams to redefine the customer journey for the AECO industry.

Requirements

• 3–5 years of experience in Sales Enablement, Product Marketing, or SaaS management with a proven track record of managing people.
• Exceptional writing and communication skills with the ability to simplify complex technical concepts into persuasive content.
• Strong analytical mindset with the ability to track metrics like ramp time and asset usage to prove ROI.
• Proficiency with design and management tools such as Canva, Google Slides, Figma, or LMS/CMS platforms like Docebo and Seismic.

Nice To Haves

• Experience managing internal and external content across multiple languages and diverse cultural contexts.
• Advanced expertise in Knowledge Base Management, including help centers, wikis, and technical databases.
• Prior experience in the AECO or construction technology industry.

Responsibilities

• Design and facilitate high-impact onboarding programs to decrease "time-to-productivity" for new support agents and success managers.
• Spearhead the content strategy by building a library of high-impact customer-facing decks, case studies, and "customer-ready" help articles.
• Own the internal knowledge management framework, ensuring product updates and competitive intelligence are documented and accessible.
• Conduct evaluation strategies and leverage analytics to monitor the effectiveness of knowledge assets and ROI of enablement efforts.
• Partner with the AI Program Manager to ensure successful AI output and self-service effectiveness through metrics collection and reporting.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
• If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed