Manager, Enablement Programs and Content

Trimble Inc.•Westminster, CO

19h•Hybrid

About The Position

This role is for a strategic and execution-oriented Manager of Enablement Programs and Content at Trimble, focused on elevating Customer Success. The Manager will build an "Internal Knowledge Engine" and "External Content Suite" to empower global teams and customers, driving operational efficiency and supporting retention and growth through innovative training and high-impact collateral. Trimble is a global technology company that connects the physical and digital worlds, transforming how work gets done through precise positioning, modeling, and data analytics in essential industries like construction, geospatial, and transportation. The AECO segment provides digital construction solutions for Architecture, Engineering, Construction, and Operations. The Manager will act as the architect of the internal and external knowledge ecosystem, directly influencing the productivity of global Customer Success and Support teams by translating technical specifications into customer-ready success stories and partnering with Product, Marketing, and AI teams to redefine the customer journey for the AECO industry.

Requirements

3–5 years of experience in Sales Enablement, Product Marketing, or SaaS management with a proven track record of managing people.
Exceptional writing and communication skills with the ability to simplify complex technical concepts into persuasive content.
Strong analytical mindset with the ability to track metrics like ramp time and asset usage to prove ROI.
Proficiency with design and management tools such as Canva, Google Slides, Figma, or LMS/CMS platforms like Docebo and Seismic.

Nice To Haves

Experience managing internal and external content across multiple languages and diverse cultural contexts.
Advanced expertise in Knowledge Base Management, including help centers, wikis, and technical databases.
Prior experience in the AECO or construction technology industry.

Responsibilities

Design and facilitate high-impact onboarding programs to decrease "time-to-productivity" for new support agents and success managers.
Spearhead the content strategy by building a library of high-impact customer-facing decks, case studies, and "customer-ready" help articles.
Own the internal knowledge management framework, ensuring product updates and competitive intelligence are documented and accessible.
Conduct evaluation strategies and leverage analytics to monitor the effectiveness of knowledge assets and ROI of enablement efforts.
Partner with the AI Program Manager to ensure successful AI output and self-service effectiveness through metrics collection and reporting.