Manager Employee Relations

Resorts World Las Vegas•New York, NY

5d•Onsite

About The Position

The Employee Relations Manager designs, plans and implements employee relations programs, policies and procedures while ensuring compliance with all Gaming policies and union contracts. The Manager provides expertise, consultation, guidance and coaching to managers, team members and HRBPs to address team member behavior and performance concerns. Works closely with department managers, team members and the union to improve work relationships, build morale, and increase retention. Essential Duties/Core Competencies Directs and leads all ER functions including planning, development, implementation and administration of ER programs and policies, in line with corporate directives and initiatives. Investigates and resolves complex employee relations issues. Supports the Human Resources Business Partners and guides department management to ensure timely, accurate and consistent resolution of employee issues. Consults and advises managers on highly confidential and complex human resources and employee relations issues. Serves as a liaison to employees and leadership for answers to complex questions regarding policies and procedures utilizing general knowledge of HR disciplines and ensuring compliance with all federal, state and local laws and statutes. Advises and trains HRBP’s, managers and supervisors in best employee relations practices and strategies for managing problems and employee grievances. Develops further training as needed. Represents the organization in meetings and negotiations with team members and labor organizations. Handles routine employee grievances. Coaches leadership in change management and leadership strategies that support the achievement of desired company objectives. Recommends procedural changes that will improve the effectiveness/efficiency of the HR services provided to the organization. Directs, mentors and coaches assigned staff. Performs other tasks as assigned. Positive, professional and forthright manner of communication, with strong listening skills Works as a team in unison with all members of the Human Resources Department team to ensure an efficiently organized and operated department Knowledge of local jurisdiction gaming laws (federal, state, etc.) and regulations as well as Company’s internal controls, policies and procedures Thorough understanding of state and federal laws concerning labor relations. Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Thorough understanding of negotiation and dispute resolution techniques. Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations. Ability to define problems, collects data, establishes facts and draws valid conclusions Strong organizational and leadership qualities, interpersonal skills and dedicated commitment to excellence Ability to write routine reports and correspondence Excellent oral and written skills. Must have working ability with Microsoft Word, Excel and Outlook.

Requirements

Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations
BA/BS in related field (equivalent relevant experience may substitute for degree)
Three (3) years of relevant quantifiable experience in Human Resources
Knowledge of local jurisdiction gaming laws (federal, state, etc.) and regulations as well as Company’s internal controls, policies and procedures
Thorough understanding of state and federal laws concerning labor relations
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Thorough understanding of negotiation and dispute resolution techniques
Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
Ability to define problems, collects data, establishes facts and draws valid conclusions
Strong organizational and leadership qualities, interpersonal skills and dedicated commitment to excellence
Ability to write routine reports and correspondence
Excellent oral and written skills
Must have working ability with Microsoft Word, Excel and Outlook
Ethical Conduct
Strategic thinking
Strong supervisory and communication skills
Working knowledge of Microsoft Office
Strong Organizational skills and demonstrated problem solving skills
Previous experience in a union environment and working knowledge of Collective Bargaining Agreements
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents
Ability to respond to common inquiries from other Team Members or guests
Fluency in English required
Ability to write detailed instructions and correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to compute complex mathematical calculations
Ability to work with mathematical concepts such as probability and statistical inference
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills
Ability to work well under pressure and deadlines

Nice To Haves

Previous experience managing an Employment Department in Hospitality/Gaming environment preferred
Previous experience in a resort casino environment preferred
Advance knowledge of Human Resources issues and solutions
Advance knowledge and strong background in Employment practices and policies
Quantitative and effective management of an Employment Department in Hospitality/Gaming environment

Responsibilities

Designs, plans and implements employee relations programs, policies and procedures while ensuring compliance with all Gaming policies and union contracts
Provides expertise, consultation, guidance and coaching to managers, team members and HRBPs to address team member behavior and performance concerns
Works closely with department managers, team members and the union to improve work relationships, build morale, and increase retention
Directs and leads all ER functions including planning, development, implementation and administration of ER programs and policies, in line with corporate directives and initiatives
Investigates and resolves complex employee relations issues
Supports the Human Resources Business Partners and guides department management to ensure timely, accurate and consistent resolution of employee issues
Consults and advises managers on highly confidential and complex human resources and employee relations issues
Serves as a liaison to employees and leadership for answers to complex questions regarding policies and procedures utilizing general knowledge of HR disciplines and ensuring compliance with all federal, state and local laws and statutes
Advises and trains HRBP’s, managers and supervisors in best employee relations practices and strategies for managing problems and employee grievances
Represents the organization in meetings and negotiations with team members and labor organizations
Handles routine employee grievances
Coaches leadership in change management and leadership strategies that support the achievement of desired company objectives
Recommends procedural changes that will improve the effectiveness/efficiency of the HR services provided to the organization
Directs, mentors and coaches assigned staff
Performs other tasks as assigned