Manager, Ecommerce Operations & Inventory

Reformation • Culver City, CA

8h • $80,000 - $108,000 • Hybrid

About The Position

Reformation is looking for an Ecommerce Operations & Inventory Manager to own the end-to-end ecommerce product lifecycle from new product launches to on-site inventory management. Reporting to the Associate Director of Ecommerce Strategy & Operations, this role drives revenue and category growth by leading go-live execution and planning, enhancing product detail page content to improve conversion, and ensuring effective management of ecommerce inventory. The ideal candidate is highly cross-functional, comfortable using data to set strategy and report on performance, and experienced leading a direct report and managing cross-functional projects.

Requirements

• BA/BS degree required in business, economics, marketing, or a related field
• 4–6 years of experience in ecommerce operations or a related field
• Experience managing or coordinating go-live or product launch processes
• Strong analytical skills and comfort with reporting; ability to turn data into actionable insights
• Excellent cross-functional communicator - proven ability to manage timelines and work cross-functionally across creative, tech, and merchandising teams
• Experience working with product information systems (PIM) and Salesforce
• A strong attention to detail
• Entrepreneurial, creative and scrappy mindset

Nice To Haves

• Experience managing a direct report preferred

Responsibilities

• Manage and execute go-lives to support gross revenue targets and category growth
• Plan and prepare assets for new product launches and gather cross-functional inputs
• Monitor the product and marketing calendar and ensure all products go live on time
• Communicate SKU targets and priorities to the studio and retouching team and manage timelines
• Track samples and create shot lists for the studio
• Build strong go-lives informed by PMIX analysis, revenue goals, and the Merchandising team’s target dates
• Execute and audit go-lives twice a week
• Provide ongoing reporting to assess go-live status against plan, set weekly SKU count targets, and track progress on samples, deliveries, and studio capacity and communicate them with cross-functional partners
• Create shot lists for the studio team based on priorities, deadlines, and other factors
• Report on studio capacity and shoot status, and proactively resolve blockers
• Foster a close partnership with the studio team, advocating for their needs cross-functionally
• Define detailed requirements and provide ongoing feedback to the Tech team; lead cross-functional training, support change management, and recommend future tool enhancements
• Diagnose gaps in product information, identify high-impact content improvements, and design tests to optimize conversion
• Support cross-functional changes to PIM attributes and proactively surface opportunities for improvement
• Contribute to monthly ecommerce inventory and backlog reporting to ensure effective utilization of inventory investment
• Audit all non-live ecommerce-owned inventory and work with cross-functional partners to take appropriate action
• Execute seasonal sales, special projects / collab launches, and vintage launches
• Lead, coach, and develop one direct report, supporting their success across go-live execution and inventory-related projects

Benefits

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis.
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees