Manager, eCommerce & Digital Growth

Zaxby's•Atlanta, GA

41d•$105,000 - $120,000•Hybrid

About The Position

Zaxbys is leading a digital transformation that's redefining how guests experience fast casual dining - and we're looking for a high-performing, high-potential leader to help us write the next chapter. As the Manager, eCommerce & Digital Growth, you'll own the strategy and execution that drives traffic, sales, and profitability across our digital ecosystem - including native ordering channels, third-party delivery (3PD), and loyalty platforms. This is a rare opportunity to join a brand that's already growing fast and help accelerate it even further. You'll set ambitious goals, manage key vendor relationships, and work cross-functionally to bring new ideas to life. You'll also be hands-on in building the business case, measuring the impact, and ensuring that franchisee profitability stays at the heart of every initiative. If you're ready to step into a highly visible, high-impact role with Director and Executive potential - this is where you make your mark. As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings and Zalads. We'd love to have you as part of our team! This position is based in Atlanta, GA area and allows for a hybrid work schedule that includes 3 in-office days per week.

Requirements

Proven success owning a traffic or sales plan and delivering measurable revenue growth
Experience managing vendor and platform partnerships (3PD, media agencies, or digital solution providers)
Strong analytical and financial acumen - you balance bold growth goals with disciplined profitability management
Excellence communication and leadership skills - able to influence across teams and levels
Strategic mindset with a hand-on execution style - comfortable moving from the big picture to the details in the same day
Ambition to grow into a senior leadership role within a high performance digital organization
Education: Bachelor's degree in business, marketing, or related field; OR equivalent combination of education and experience
Experience: 4-7 years of experience in eCommerce, digital marketing, or growth strategy ideally in QSR, retail, or a multi-unit franchise brand

Responsibilities

Drive Digital Traffic and Sales Growth
Own the annual and quarterly digital traffic and sales plan - setting goals, identifying levers, and tracking performance against KPIs
Lead the development and execution of growth strategies across Zaxbys native digital platforms and 3PD partners to increase topline sales and guest frequency
Analyze performance and make data-driven decisions to optimize promotions, ad spend, pricing, and partnerships for both revenue growth and franchisee profitability
Fuel Search & Discovery
Manage Search Engine Optimization (SEO) agency and listings platforms to ensure every location is optimized for discovery and conversion
Implement on-page and technical SEO improvements that drive traffic and revenue
Create and refine content strategies for local store pages in partnership with Brand, UX, IT, and Franchisees
Lead Vendor and Partner Relationships
Serve as primary point of contact for digital vendors and 3PD delivery partners - holding them accountable to performance, SLAs, and shared growth goals
Collaborate with Media, Product, Operations, and IT to align partner initiatives with brand strategy and guest experience priorities
Negotiate and manage vendor budgets, ensuring resources are allocated to high ROI opportunities
Strategic Planning and Execution
Develop, socialize, and manage the opportunities roadmap and promotional calendar, balancing innovation with operational excellence
Partner with Data Science, Finance, and Loyalty teams to build performance dashboards and measure impact and National, Local, and Store levels
Lead A/B testing and data analysis to refine merchandising, UX, and conversion optimization strategies
Leadership and Collaboration
Coach and develop the eCommerce Coordinator, ensuring flawless execution of campaigns and continuous improvement in process and results
Serve as a bridge between Brand vision and Operational reality - connecting marketing, digital product, and franchise constituents around a shared growth plan
Champion digital best practices and inspire a results-driven, test and learn culture