Manager, Earned Revenue Operations

Museum of Contemporary Art San Diego•La Jolla, CA

8d•Onsite

About The Position

The Manager, Earned Revenue Operations, will serve as the primary point of contact and MCASD representative for all internal and external Museum events, providing project management, including facility and technical needs, while ensuring outstanding internal and external customer satisfaction. Support the mission and vision of the Museum throughout the performance of duties.

Requirements

Outstanding experience in the successful execution of events of all scopes and scale, as well as a knowledge of event production practices and industry standards.
In-depth working knowledge of the operation of audio/visual equipment.
Experience with various types of performance and special events, including lectures, film, video, galas, PowerPoint presentations, stage productions, concerts, and receptions.
Ability to provide high level customer service and problem-solving with vendors and clients.
Ability to make quick decisions and work well under pressure.
Strong communication skills and the ability to interact appropriately with high level donors, patrons, and all levels of employees.
Outstanding interpersonal skills with the ability to maintain professional decorum to interact effectively with employees, members, Trustees, and donors.
Strong technical and administrative skills with a proficiency MS Office.
Bachelor’s degree and 5 years’ recent relevant experience in event production, stage management, project management, or related field, or any equivalent education and experience.

Responsibilities

In consultation with the Director, Earned Revenue, manage the day-to-day operations of the Museum’s various venues, rental facilities, and event productions.
Properly train Venue Specialists for internal and external events, which includes, but is not limited to, weddings, B’nai Mitzvah, lectures, film screenings, performing arts programs, meetings, seminars, museum dinners, and receptions.
Act as the primary point of contact for the client (Museum or external) between booking and contracting and up until the event, including adding any additional costs to the contracts, providing customer service, coordinating with vendors and clients, and being a reliable resource for all questions and needs until the event’s completion.
Consult with team members as needed to ensure audio/visual needs are met for events, including recommended sourcing and providing estimates for contracted rental equipment.
Ensure event equipment and staffing needs are met for Museum lectures, meetings, member openings and programs, concerts, press previews, and Board meetings.
Work closely with Director, Special Events, to provide direction on logistics, production timelines, and audio/visual needs for large-scale Museum events, including, but not limited to, exhibition openings, galas, art auction, and donor dinners. Attending and co-managing these events will be a requirement of the position.
Work closely with the Security, Facilities, Registrar, and Preparator departments to safeguard and protect the Museum’s art collection, exhibitions, and facility during events, and ensure all related Museum and Facility policies and procedures are observed.
Lead cross-departmental venue operations meetings to coordinate and ensure continuity for load-in/load-out logistics, facility needs, and staffing plans.
Review the event summary Fact Sheets to confirm event details and ensure that events are managed properly.
Provide post-event reports and offer recommendations for improvements on processes and procedures.
Manage a team of Venue Specialists, including all aspects of the employment relationship, including recruitment and performance management.
Oversee Venue Specialists in providing on-site support during internal and external events, ensuring adherence to standardized policies and procedures during load-in/load-out, the run of the event, and while operating on Museum property.
Train Venue Specialists to act as a steward of the facility for all Museum and rental events, serving as house manager, vendor liaison, and client contact during events and programs.
With the support of Venue Specialists, serve as point of contact with the client in the days leading up to a rental event, facilitating final venue walk-through, and ensuring accuracy of timelines, layouts, and vendor instructions.
Schedule and staff Venue Specialists to ensure proper coverage for all internal and external events.
Research, recommend, acquire, inventory, and maintain Events department equipment.
Maintain and operate in-house event audio/visual equipment, including sound system, light programming, and projection equipment.
Oversee and provide set-up for in-house event equipment per the ground plan when needed for internal events.
Coordinate with the Museum’s IT provider to ensure that proper internet connections and other systems are working and available for internal events and rental clients when needed.
Serve as an alternate point of contact for staff at The Kitchen to resolve small day-to-day maintenance issues, such as locating Facilities and/or handling in-house if the Venue Specialist team can resolve; forward and escalate as needed.
Actively problem-solve to ensure outstanding satisfaction of both the client and the Museum.
In addition to regular Monday through Friday office hours, work multiple nights and weekend shifts to effectively manage scheduling, planning, and the event itself, along with some on call expectations if onsite Venue Specialists need management direction.
Perform routine office and administrative tasks.
Follow policies and procedures to ensure a safe work environment.
Other duties as assigned.