Manager, Drone Strategy & Operations

DoorDash USA•San Francisco, CA

2d•Hybrid

About The Position

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous technologies in a service used by tens of millions of people, then we want to talk to you! About the Role We are hiring for a role which offers a unique opportunity to shape the future of last-mile logistics by: Leading our efforts to deliver the best end-to-end customer experience in drone delivery Building scalable playbooks and SOPs to resolve common customer pain points Collaborating with product, engineering, support, operations, marketing, and external partners to build + pilot tools, streamline workflows , and lay the foundation for scale Improving awareness and education of drone delivery’s consumer value proposition, across speed, quality, affordability, safety, and energy efficiency Traveling up to 20% of the time This is a hybrid role based in the Bay Area. Regular in-person collaboration with cross-functional partners is required to shape product direction, test workflows, and accelerate decision-making. You’re excited about this opportunity because you will… Lead a small, high-performing team Talk to our customers and merchant-partners on a regular basis , ensuring that we’re developing the right experiences in the short- and long-term Influence how we define, evaluate, and expand new service areas to ensure strong operational performance Consistently stay close to the consumer experience to ensure we are building the right product to attract, engage, and retain customers at scale Be the tip of the spear in ensuring that as many customers ordering as many carts from as many merchants are eligible for drone delivery

Requirements

You Use Data to Drive Action: You're confident in SQL and use data to diagnose problems, prioritize work, and guide decisions
You Build for Scale: You don’t just patch issues—you think about how things should work at 10x the volume
You’re Curious About Autonomy: You’re excited about new technologies and want to help shape how they’re used in the real world
You Lead with Clarity : You’ve led cross-functional groups or coached teams and know how to align others and drive strong execution
You Move Fast—and Bring Others With You: You’re action-oriented, collaborative, and know how to keep cross-functional partners in sync
You Understand the Airspace—or Want To: You’re interested in how drone delivery fits into real-world regulations and logistics, now and in the future.
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Responsibilities

Leading our efforts to deliver the best end-to-end customer experience in drone delivery
Building scalable playbooks and SOPs to resolve common customer pain points
Collaborating with product, engineering, support, operations, marketing, and external partners to build + pilot tools, streamline workflows , and lay the foundation for scale
Improving awareness and education of drone delivery’s consumer value proposition, across speed, quality, affordability, safety, and energy efficiency
Lead a small, high-performing team
Talk to our customers and merchant-partners on a regular basis , ensuring that we’re developing the right experiences in the short- and long-term
Influence how we define, evaluate, and expand new service areas to ensure strong operational performance
Consistently stay close to the consumer experience to ensure we are building the right product to attract, engage, and retain customers at scale
Be the tip of the spear in ensuring that as many customers ordering as many carts from as many merchants are eligible for drone delivery

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program