Manager Dispatch Support
About The Position
The Manager Dispatch Support is responsible for the efficient operation and deployment of IT systems utilized by the dispatch department including the flight planning system. The Manager acts as the primary interface with internal and external stakeholders for the Dispatch department. The Manager is responsible for finding efficiencies in operational processes and works with Dispatch standards, System Operations, Operations Engineering, Flight Operations, and other departments on implementing those efficiencies. Cross training in other SOC leadership roles is a requirement of this position including knowledge and execution as Manager on Duty System Operations Center, Duty Director Systems Operations, and Incident Commander during crisis management.
Requirements
- High School Diploma or General Education Development (GED) Diploma
- Valid Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate
- Successfully complete JetBlue Airways Dispatch Training Program
- Five (5) years airline dispatch experience
- Ability to manage multiple deadlines simultaneously
- Knowledge of IT system architecture
- Ability to identify operational efficiencies and deploy through system performance
- Ability to read and understand technical manuals, documents, and regulations
- Proficient with the Microsoft Office suite
- Strong verbal and written communication skills
- Ability to think critically and to work under pressure in a team environment
- Strong attention to detail
- Available for occasional overnight travel (25%)
- Must pass a pre-employment drug test.
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship
Nice To Haves
- Bachelor’s Degree
- Two (2) years’ experience with enterprise operational systems including flight planning, load planning, and ACARS
- Two (2) years of direct management and leadership experience
Responsibilities
- Maintains flightkeys, Aircom, and other related systems
- Implement system upgrades, testing, and troubleshooting
- Updates navigational data loads and ensures data accuracy.
- Coordinate roadmap development for dispatch current and future systems
- Special project involvement as directed
- Maintain Dispatcher currency
- Support Business Continuity & Emergency Response during drills, live events, and crisis management team (CMT) activation
- Take a significant role in the development of crewmembers to support engagement, growth, and goal achievement
- Support JetBlue’s safety management system through participation in the safety risk working group, ASAP ERC, Regulatory Compliance, and other programs
- Other duties as assigned
Benefits
- access to healthcare benefits
- a 401(k) plan and company match
- crewmember stock purchase plan
- short-term and long-term disability coverage
- basic life insurance
- free space available travel on JetBlue
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
