Dispatch Manager

Transdev•Lawrence, KS

1d•$53,000 - $66,000

About The Position

Transdev in Lawrence, Kansas is hiring a Dispatch Manager. The Dispatch Manager is responsible for the direct oversight of dispatch operations to ensure safe, reliable, and efficient transportation service delivery. This position provides leadership to dispatch personnel, ensures compliance with company policies, client contract requirements, and applicable labor agreements, and supports Transdev’s commitment to safety, customer service, and operational excellence. Transdev is proud to offer: Non-CBA Position: • Competitive compensation package of minimum $53,000 – Maximum $66,000 Benefits include: • Vacation: minimum of two (2) weeks • Sick days: 5 days • Holidays: 12 days; 8 standard and 4 floating • Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

High school diploma or GED equivalent required; associate or bachelor's degree preferred
Minimum of 3-5 years of experience in transportation, logistics, or dispatch operations
Excellent communication & interpersonal skills.
Prior supervisory experience required
Proficiency in Microsoft Office
Experience with Collective Bargaining Agreements and workforce management practices
Proficiency with dispatch, scheduling, and AVL/CAD systems
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Responsibilities

Promotes and ensures a culture of safety consistent with Transdev’s core values
Ensures compliance with all federal, state, and local regulations, including ADA and DOT requirements
Enforces company policies, standard operating procedures, and collective bargaining agreements (CBA)
Assists with Investigations on incidents and supports corrective actions as needed
Oversees day-to-day dispatch operations, including fixed route, paratransit, and/or microtransit services
Monitors real-time service performance using AVL, CAD/AVL, and dispatch systems
Coordinates service adjustments to maintain on-time performance and service continuity
Works closely with Maintenance to ensure vehicle availability and readiness
Supervises dispatchers, reservationists, and related staff
Develops schedules, manages hours, and ensures adequate staffing levels
Provides coaching, training, and performance evaluations
Ensures high-quality customer service delivery through dispatch operations
Addresses and resolves customer concerns and service issues in a timely manner
Supports client communication and reporting requirements
Maintains accurate dispatch logs, reports, and operational documentation
Prepares and analyzes reports related to on-time performance, service interruptions, and staffing
Supports internal audits, KPI tracking, and continuous improvement initiatives
Other duties as needed