Manager, Dining Room

Covenant Living•Carol Stream, IL

1d•Onsite

About The Position

This position provides supervision of service operations for food preparations and service to ensure resident enjoyment and satisfaction. The role contributes to account revenue and operating profit through service implementation and growth opportunities. There is an emphasis on safe and efficient food preparation and service delivery across multiple levels of care. The Manager directs daily operations of food service, ensuring employees have appropriate equipment, inventory, and resources. This includes supervising all dining room operations (waited table service, food bars, buffet lines) and food preparation in cooperation with the kitchen team and registered dietician. The manager is responsible for inventory management (food, equipment, dining room supplies), budget control, and ensuring the dining room is clean, neat, fully stocked, and provides an excellent customer experience. Compliance with all sanitation guidelines, federal/state regulations, and Senior Living/Healthcare requirements is essential. The role also involves training, coaching, and mentoring employees with a customer hospitality orientation, establishing and maintaining operating and safety standards, and implementing process improvements. Additionally, the manager oversees food preparation, portioning, garnishing, presentation, and safe storage, and ensures kitchen equipment, storage facilities, and the dining room are sanitary, neat, and organized.

Requirements

High school diploma
Food safety certification, renewed every 3 years or as required
2+ years of work experience in dining
Ability to motivate and energize teams
Ability to effectively navigate difficult conversations
Ability to effectively interact with staff and residents in order to positively influence staff retention and resident satisfaction

Nice To Haves

Associates' degree
CDM licensure preferred; Company will sponsor the educational program to get the candidate licensed as a CDM within the first 12 months of employment
3+ year of experience leadership is preferred
Exposure to dining room operations and kitchen operations is preferred (Experienced in both front of the house and back of the house operations)

Responsibilities

Provides supervision of service operations for food preparations and service operations to ensure resident enjoyment and satisfaction
Contributes to account revenue and operating profit contribution through the implementation of services and creation of opportunities for growth
Directs daily operations of food service operations to ensure employees have appropriate equipment, inventory, and resources to perform their jobs
Supervises all dining room operations, such as waited table service, food bars, and buffet lines
Supervises all food preparation operations in cooperation with kitchen team and registered dietician
Manages inventory, including food, equipment, and dining room supplies
Manages the budget by controlling costs and complying with budget requirements and making adjustments when necessary
Ensures dining room experience is clean, neat, and fully stocked
Ensures dining room is an excellent experience for customers
Ensures compliance with all sanitation guidelines and federal / state regulations
Ensures compliance with Senior Living / Healthcare requirements
Trains, coaches and mentors employees with an active customer hospitality orientation
Establishes and maintains operating and safety standards
Implements process improvements
Oversees the preparation, portioning, garnishing, presentation, and safe storage of food
Ensures that kitchen equipment, storage facilities, and dining room are sanitary, neat, and organized
Effectively assists in sourcing, interviewing, training, onboarding, and retention of staff
Builds the bench of qualified staff in order to minimize disruption of service related to fluctuations in staff