Manager, Dining Operations

Covenant Living•Santa Barbara, CA

About The Position

This position provides supervision of service operations for food preparations and service to ensure resident enjoyment and satisfaction. The role contributes to account revenue and operating profit through service implementation and growth opportunities. A key emphasis is on safe and efficient food preparation and service delivery across multiple levels of care. The Manager directs daily food service operations, ensuring employees have necessary equipment, inventory, and resources. This includes overseeing all dining room operations, such as waited table service, food bars, and buffet lines, as well as food preparation in collaboration with the kitchen team and a registered dietician. The manager is responsible for inventory management (food, equipment, dining supplies), budget control, and ensuring the dining room is clean, stocked, and provides an excellent customer experience. Compliance with sanitation guidelines, federal/state regulations, and Senior Living/Healthcare requirements is essential. The role also involves training, coaching, and mentoring employees with a customer hospitality orientation, establishing and maintaining operating and safety standards, and implementing process improvements. Finally, the Manager oversees food preparation, portioning, garnishing, presentation, and safe storage, and ensures the sanitation and organization of kitchen equipment, storage facilities, and the dining room.

Requirements

High school diploma
Food safety certification, renewed every 3 years or as required.
2+ years of work experience in dining
Ability to motivate and energize teams.
Ability to effectively navigate difficult conversations.
Ability to effectively interact with staff and residents in order to positively influence staff retention and resident satisfaction.
Effectively assists in sourcing, interviewing, training, onboarding, and retention of staff.
Build the bench of qualified staff in order to minimize disruption of service related to fluctuations in staff.

Nice To Haves

Associates' degree
CDM licensure preferred; Company will sponsor the educational program to get the candidate licensed as a CDM within the first 12 months of employment.
3+ year of experience leadership is preferred
Exposure to dining room operations and kitchen operations is preferred (Experienced in both front of the house and back of the house operations).

Responsibilities

Provide supervision of service operations for food preparations and service operations to ensure resident enjoyment and satisfaction.
Contribute to account revenue and operating profit contribution through the implementation of services and creation of opportunities for growth.
Direct daily operations of food service operations to ensure employees have appropriate equipment, inventory, and resources to perform their jobs.
Supervise all dining room operations, such as waited table service, food bars, and buffet lines.
Supervise all food preparation operations in cooperation with kitchen team and registered dietician.
Manage inventory, including food, equipment, and dining room supplies.
Manage the budget by controlling costs and complying with budget requirements and making adjustments when necessary.
Ensure dining room experience is clean, neat, and fully stocked.
Ensure dining room is an excellent experience for customers.
Ensure compliance with all sanitation guidelines and federal / state regulations.
Ensure compliance with Senior Living / Healthcare requirements.
Train, coach and mentor employees with an active customer hospitality orientation.
Establish and maintain operating and safety standards.
Implement process improvements.
Oversee the preparation, portioning, garnishing, presentation, and safe storage of food.
Ensure that kitchen equipment, storage facilities, and dining room are sanitary, neat, and organized.