Manager, Digital Solutions Delivery

Koroseal Interior Products • Medina, OH

1d • Onsite

About The Position

Koroseal is for creators. We foster a supportive environment where creativity thrives, and professional growth is a priority. With headquarters in Northeast Ohio, manufacturing and operations in Louisville, Kentucky, and a nationwide sales team, we deliver innovative interior products and services across the globe. Whether in sales, operations, or innovation, Koroseal offers dynamic career opportunities for those who want to shape the future. As part of the Koroseal Interior Products Customer Experience team, the Manager, Digital Solutions Delivery leads the graphic design function and enables scalable, technology-driven delivery of customer projects. This role partners closely with Sales, Marketing, IT, and Manufacturing leaders to ensure design resources, tools, and systems are aligned to customer needs and business priorities. The Manager is a key member of the Customer Experience leadership team, balancing people leadership, digital enablement, and operational execution to drive efficient, consistent, and on-brand customer project delivery. This position is based on-site at our Medina, OH corporate headquarters. Quarterly travel to other Koroseal facilities may be required.

Requirements

• Bachelor’s degree in graphic design, fine arts, business, or a related field, or equivalent professional experience.
• Three to five years of people leadership experience, including managing contract or outsourced design resources.
• Experience leading graphic design or digital solutions teams in a customer-facing environment.
• Large format Digital Printing experience or related experience.
• Demonstrated experience implementing digital tools or AI solutions to improve team productivity.
• Strong understanding of digital infrastructure, workflows, and systems that support design and customer delivery.
• Proficiency with Microsoft 365 and advanced graphic design tools such as Adobe Illustrator, Photoshop, and Firefly.
• Strong leadership skills with high emotional intelligence.
• Excellent attention to detail with strong design and composition sensibility.
• Clear and effective verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work independently, take initiative, and approach work systematically.
• Ability to sit for extended periods and occasionally lift up to 20 pounds safely.

Responsibilities

• Oversee day-to-day execution of customer graphic design requests, ensuring accuracy, responsiveness, and customer satisfaction.
• Lead, coach, and develop a team of graphic designers, including full-time and contract resources.
• Manage workload planning, capacity, and vendor relationships to ensure timely delivery of customer projects.
• Establish and maintain design standards, quality expectations, and brand consistency across all customer-facing deliverables.
• Identify, evaluate, and implement AI-powered and digital design tools to increase productivity, speed to delivery, and design quality.
• Partner with IT and Digital Graphics teams to ensure tools are properly implemented, supported, and integrated into existing workflows.
• Develop best practices, training, and governance for responsible and effective use of AI in graphic design and digital coordination.
• Monitor performance impact and adoption, adjusting strategies to maximize value and efficiency.
• Support and optimize the digital infrastructure required for customer project delivery, including systems, templates, workflows, and file management.
• Collaborate with technical teams to define system enhancements that improve scalability, reliability, and user experience.
• Architect and maintain playbooks and toolkits that standardize digital solutions delivery.
• Serve as an escalation point for complex delivery, tooling, or infrastructure issues impacting customer projects.
• Establish and track performance metrics related to design productivity, turnaround time, quality, and customer outcomes.
• Identify and lead strategic initiatives that improve digital solutions delivery and customer experience.
• Prepare and present executive summaries on team performance, capacity, risks, and opportunities.
• Perform managerial responsibilities including hiring, coaching, performance management, and resource planning.
• All other additional duties as assigned.

Benefits

• Vacation time, personal time, and 11 paid holidays
• Medical, Dental and Vision Insurance including a Flexible Savings Account
• Company paid Short Term Disability & Life Insurance with supplemental options available for employees
• 401(k) with company match
• Paid training and career development
• Employee well-being benefits including robust EAP offering
• Company events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees