Manager Digital Solutions

Republic Services

1d

About The Position

The Digital Solutions Manager leads a team that drives the analysis, design, development, and operational support of strategic digital projects for Republic Services. The Digital Solutions Manager is responsible for the successful delivery of Republic Digital IT roadmap projects and is accountable for on-time and on-budget delivery of complete technical solutions that frequently span multiple systems. The Digital Solutions Manager oversees Tier 2 support operations for republicservices.com, as well as infrastructure and platform support functions. Additionally, this leader manages DevOps engineers and is responsible for maintaining the DevOps pipeline and release management processes to ensure smooth deployments and continuous integration/continuous delivery (CI/CD) for the team. This role collaborates closely with multiple business stakeholders, Digital Development, Enterprise Architecture, Integration, CRM, and ERP systems to deliver high-quality, durable solutions and maintain operational excellence.

Requirements

• Experience managing multiple teams comprised of offshore, nearshore, and local members.
• Experience managing systems in a hybrid environment of Premise and SaaS.
• Experience with highly transactional, e-Commerce websites.
• Experience supporting complex systems with significant integration points and external Third Party systems through APIs.
• Thorough understanding and proven delivery experience with both traditional and Agile (Scrum/Kanban) project methodologies.
• Experience with Agile tools such as Rally and Confluence.
• Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex issues.
• Demonstrated ability to develop strong customer relationships, problem solve and improve efficiencies and productivity.
• Ability to work within shifting priorities and tight timelines.
• Strong project management skills.
• Must be a disciplined process-oriented manager, able to lead implementation of best practice controls and processes.
• Must be highly organized, high energy, and results oriented individual capable of providing technical leadership within and across the organization.
• Effective decision-making skills, even under pressure and while lacking all of the desired information detail.
• Minimum of 3 years of information systems management experience.
• Minimum of 3 years of experience managing large, high volume, mission critical systems and development teams through all phases of the technology lifecycle from initial deployment through retirement

Responsibilities

• Leads one or more cross functional Agile teams in the analysis, design, and development of strategic digital projects on the IT roadmap.
• Manages Tier 2 support operations for republicservices.com, ensuring timely resolution of complex technical issues and maintaining service availability.
• Oversees infrastructure and digital platform support functions, ensuring optimal performance, reliability, and scalability.
• Manages DevOps engineers and oversees the DevOps pipeline, including CI/CD processes and release management, to ensure efficient and reliable deployments.
• Ensures that technical solutions are aligned with Enterprise Architecture and applications and systems are built for uninterrupted availability, and meet performance requirements, future extensibility, multiple system integrations, long-term growth and low-maintenance support.
• Ensures that technical and quality standards are enforced throughout the software development lifecycle.
• Manages competing priorities, workloads and activities to achieve multiple project objectives that meet end-user requirements.
• Identifies and communicates risks throughout projects and makes recommendations to remediate.
• Develops and maintains strong working relationships and partnerships with key business systems stakeholders.
• Stays current on software development techniques and recommends improvements in support of application development efforts.
• Recommends and spearheads process improvements that help the broader organization become more efficient.
• Oversees and participates in all phases of the Software Development Life Cycle (SDLC).
• Plans and manages budgets, forecasts, projects and associated staffing requirements.
• Ensures that service delivery meets agreed-to service levels.
• Diagnoses service delivery problems to identify actions required to maintain or improve levels of service.
• Develops strong relationships with key vendors providing components of the department's services.
• Performs other job-related duties as assigned or apparent.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees