Manager - Digital Product Management (Fulfillment)

American Express•Phoenix, AZ

8h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale. One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth. How will you make an impact in this role? Our Commercial Digital Acquisition Experiences team is leading a critical transformation within Global Commercial Services (GCS)—creating a next-generation digital ecosystem of streamlined, modern experiences that empower businesses to manage and grow with confidence. This work is central to our strategy of delivering integrated, customer-first solutions, making the team’s role both highly visible and mission critical. As a Manager, Digital Product Management in the Corporate Program Set up and Journey team, you will play a key role in building a best-in-class digital ecosystem that transforms how our commercial customers engage with American Express. You’ll help design and deliver intuitive digital experiences that give businesses actionable spend insights, enhance core digital capabilities across key customer journeys. Your role will translate strategy into execution - simplifying complexity, driving delivery across cross-functional teams, and delivering digital capabilities that scale across products and personas. You’ll influence the roadmap, connect strategy to outcomes, and deliver measurable impact for customers and the business.

Requirements

5+ years of experience in product management, platform development, or related roles within financial services or technology
Proven track record in leading large product initiatives from concept to execution, particularly for back end, highly technical digital experiences
Strong ability to collaborate across teams and drive alignment on priorities and execution
Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs
Strong analytical skills with experience using data and research to guide decision-making
Proficiency in documenting business solutions to ensure a clear understanding of platform capabilities and their role in product development
Familiarity with agile methodologies and product development frameworks

Nice To Haves

Experience in developing cross-product capabilities with a focus on improving efficiency and usability across multiple customer segments
Strong understanding of customer experience, platform scalability, and digital experience feature development
Ability to align product strategy with business goals and drive meaningful impact
Experience presenting to senior executives and influencing cross-functional teams
Bachelor's degree in business, computer science, engineering, or a related field

Responsibilities

Lead the design and development of digital capabilities that enhance visibility, control, and engagement for corporate customers - enabling seamless insights, communication, and program management experiences that bring the omni channel vision to life
Translate strategic goals into a clear roadmap balancing near-term delivery and long-term scalability
Partner with Engineering, Design, Product, and Business stakeholders to align priorities and accelerate execution
Drive discovery and MVP definition, ensuring product releases deliver meaningful customer and business value
Identify and execute opportunities to improve digital efficiency, consistency, and usability across experiences
Leverage data and user feedback to enhance adoption, optimize usability, and refine digital capabilities
Develop solutions that integrate seamlessly across systems, ensuring cohesive and scalable experiences
Communicate product strategies, progress, and outcomes to senior leadership
Foster collaboration, accountability, and a culture of innovation within and across teams

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities