Manager - Digital Product Management
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. This position is part of GS Automation COE team. The successful candidate would manage automation portfolios for different products and portfolios. As a key member of this organization, Manager of Automation COE will identify automation opportunities in partnership with LOB, GBI and other key stakeholders. Would create a prioritized roadmap aligned with capabilities, focused on ACE Studio platform, and implement portfolio management activities. This role has global scope, would manage a distributed team of Project Owners, interact with different business units and different technology tools to deliver on the long-term business strategy for Automation. It includes partnership with Capabilities, American Express Technologies (AET), and Global Servicing (GS) Operations. The incumbent will join a team of automation Program Managers responsible for adhering to the automation principles!
Requirements
- Strong analytical and organisational skills with the ability to handle multiple high-priority projects working to timelines.
- Experience of working with a broad range of business partners
- Excellent communication skills to clarify expectations and drive alignment.
- Demonstrate ability to successfully get results within a matrixed organization.
- Ability to work independently, overcome obstacles, resolve complex problems with efficiency to get results.
- Experience in Agile delivery methodology, preferable as working as part of a scrum team.
Nice To Haves
- Background in GS processes is preferred.
- Experience in ACE /API/Advanced Automation tools beneficial.
- Ability to manage multiple projects, customers and collaborators.
Responsibilities
- Product Manager for GS functions.
- Build strong relationships with business partners and the broader team.
- Provide leadership to global team.
- Identify suitable automation opportunities, design and identify benefits for different process and products.
- Manage different priorities at same time, take decisions and handle partner concerns.
- Interact with different automation units like Digital operations, PMO and other PMs.
- Engage colleagues and assign portfolio initiatives.
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
