Manager - Digital Product Management

American Express•New York, NY

2h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale. One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth. We are seeking a versatile and experienced Domain Manager to join our dynamic team. The ideal candidate will be passionate about creating digital technologies to enable seamless and intuitive corporate product experiences. The individual in this role will drive the product vision and strategic plans to launch digital features as part of the @ Work Digital Experiences team, supporting our user onboarding and access management experiences. Success in this role requires strong product delivery leadership, an understanding of platform architecture, and the ability to anticipate downstream impacts across interconnected systems. The ideal candidate is a strong driver with experience launching and scaling digital products in an agile environment. They bring strategic thinking, clear communication, and organizational excellence, along with a proven ability to operate effectively within a matrixed, high-performing environment. The role emphasizes end-to-end product delivery, with exposure to go-to-market activities as we launch global digital experiences, including developing client-facing materials, partnering with compliance, and engaging regularly with key enterprise clients.

Requirements

Results-driven mindset with the ability to work under pressure, navigate through ambiguity, and balance multiple priorities in a matrixed corporate environment
Proven track record of driving digital innovation and business metrics with a customer-first mindset
Highly organized and skilled at research/documentation
A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration
Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
Bachelor’s degree
Strong verbal and written communication skills with the ability to influence senior leaders
Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features

Responsibilities

Ownership and accountability of the requirements and delivery of the Product Management experience for GCS customers across multiple products
Partner on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate our product
Build and manage a product backlog of features and capabilities that are groomed and prioritized in close collaboration with the business and development teams
Facilitate resolution of risks, issues, and changes
Champion the product vision and roadmap with key stakeholders, Product Owners and engineering teams
Participation in and support of agile practices and ceremonies to reinforce agile development and incremental delivery
Collect, analyze and take action on customer feedback and sentiment of the digital journeys in your remit
Establish the product’s goals and review success metrics to achieve commercial success and develop appropriate tracking and reporting to measure performance post – launch to support evaluation of future investments.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities