Manager - Digital Product Management (Digital Labs)

American Express•New York, NY

43d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex. Amex Digital Labs is responsible for catalyzing innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers' lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products, customer servicing solutions, and engaging membership experiences. We often collaborate with top technology companies and strategic partners to bring products to market. We are looking for a Product Manager to manage new features and products that are uniquely enabled by Web3 technology on our newly released Amex Passport product. The person taking this role will create novel features across travel, dining, and entertainment to create habitual engagement with our Card Members. They'll work with broader team to invent new offerings that drive connections with our Card Members. This Product Manager will be required to conduct market research pinpointing customer needs, determine the customer experience, work cross-functionally to drive and articulate requirements, deliver product features, define complex architecture in collaboration with tech, and evolve the product backlog. This person will also own product analytics - monitoring performance metrics, uncovering insights, and identifying opportunities for optimization. They'll be responsible for reporting results and trends to key partners and helping guide data-driven decisions. The Product Manager, along with the Product Director, will represent the product with internal and external audiences.

Requirements

3+ years experience in new product development, product management, software engineering or similar role
Strong working knowledge of Cryptocurrencies, Blockchain and Digital Assets (including custodial and non-custodial wallets, wallet sharding, key storage etc.)
Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality
Ability to influence key internal stakeholders.
Understanding of tech and product development processes, known as a "business person who can talk tech."
Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain consensus, make an informed decision, and support that decision with compelling evidence.
Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mentality.
Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall project.
Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving.
Skilled at transitioning back and forth between big picture strategy and nitty gritty details
Adaptability: able to change your approach based on your audience.
Team player, flexibility, and comfortable with ambiguity
Highly organized
Willing to take initiative and be accountable for results.
Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment.
Willingness to be creative within the bounds of the highly regulated environment that is, financial services.

Responsibilities

Balance the needs of customers, internal stakeholders, leadership, and partners, to define product features, user stories, acceptance criteria, user experience, product roadmap and backlog
Collaborate with internal teams to shepherd your product through the development process, advocating to create the best outcomes
Partner with engineers and solutions architects to identify technical solutions, assess technical tradeoffs, define API specs, and deliver product features/platform capabilities.
Set and supervise development/release timelines, navigate intricate dependencies, and communicate impacts to partners.
Form hypotheses, define metrics, analyze KPI's, and collect customer feedback in order to continuously improve the product and refine feature backlog.
Support Business Development and Marketing teams with go-to-market strategy and execution
Digest and ensure compliance with legal regulations/requirements and create the best outcome possible for customers while meeting those requirements. This includes addressing and responding to audit requests.
Coordinate across internal/external teams to launch features in market and manage products post-launch.
Maintain pulse on external trends and marketplace dynamics impacting the web3 and crypto industry
Participate in the New Product Development process by contributing to the development of existing ideas or by pitching their own.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities