Manager, Delivery Services (Remote)

Availity

18h • Remote

About The Position

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. The Manager, Delivery Services oversees the execution and completion of technology solutions projects in the professional services arena and manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction. In this role, you will provide budget analysis, labor planning and coordination of activities between client and company personnel, as well as monitor project completion from initiation through delivery to meet revenue and cost projections. This role oversees the performance of the installation and client acceptance of capitalized equipment, enterprise software systems or system integration projects or engagements and typically utilizes management skills more than technical skills.

Requirements

• Bachelor’s degree or the equivalent in work experience
• 3 years of leadership / managing people / supervisory role
• Minimum of 5 years of healthcare and/or IT related project implementations experience
• Experience in interviewing and hiring practices
• Experience / participation in healthcare industry data organizations
• Proven track record in managing multiple, complex strategic initiatives
• Demonstrated people management skills
• Strong ability to make sound decisions on priorities and motivate teams towards improvement
• Ability to make sense of complex, intertwined set of business/technical issues and create a relevant picture of what matters the most to ensure an actionable plan
• Ability to communicate and present in verbal and written format in a clear, concise, and professional manner, appropriately tailored to audiences
• Solid understanding and experience in Health Plan’s integration, process, and program needs and how they align with Availity’s products and best practices
• Strong analytical, problem solving, negotiation and collaboration skills
• Ability to work in a fast-paced, highly stressful and changing environment with tight deadlines and timeframes
• Possess strong communication skills and discuss complex technical concepts in a simple and consumable message to external stakeholders
• Demonstrated political awareness and ability to diplomatically handle sensitive situations with internal and external customers and ability to cultivate effective, productive customer relationships and partnerships
• Ability to produce critical deliverables in a high time bound engagement with minimal guidance
• High degree of comfort, confidence, and fluency in communicating with executive leadership team
• Ability to travel up to 20%

Nice To Haves

• PMP or PgMP Certification
• Healthcare Technology experience
• Provider Data Management experience

Responsibilities

• Managing, assigning, and prioritizing implementation related project and program management activities through the implementation lifecycle
• Ensuring implementation processes and procedures, including key milestones, and timeframes are met and identifies opportunities for process improvement
• Participating in cross-functional group of stakeholders ensuring the right project structure, governance, and resource allocation to deliver on commitments in support of the Health Plan strategy
• Providing guidance for, plans, leads, and facilitates critical discussions with both the client leadership and SME's
• Managing and maintaining implementation KPIs to measure performance and efficiency against our goals. Utilizes KPIs to drive improvements
• Providing executive level communications (both verbal and in writing) on program status
• Documenting and presenting constructive performance assessments, and sets developmental goals
• Managing human resources related activities to include hiring, coaching, and mentoring, as appropriate
• Accountable for revenue stream as implementations are delivered and cost center budgeting activities as required
• Maintaining budgets including forecasts and manage costs and resource needs
• Managing the work schedule for the team to ensure appropriate resource allocation
• Acting as a point of escalation to resolve complex issues and/or reassign cases to ensure rapid resolution to customer issues
• Identifying the roles, skills, and knowledge required and ensure staff has the resources and skills needed to support all work initiatives
• Committing to on-going training, and teambuilding to support strong team culture

Benefits

• Competitive salary
• Bonus structure
• Generous HSA company contribution
• Healthcare benefits
• Vision benefits
• Dental benefits
• 401k match program that you can take advantage of on day one
• Unlimited PTO for salaried associates + 9 paid holidays
• Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits
• Reimbursement up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Education reimbursement
• Paid Parental Leave for both moms and dads, both birth parents and adoptive parents
• Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign

What This Job Offers

• Job Type: Full-time
• Career Level: Manager