Project Manager, Services Delivery

DBSync

6d•Remote

About The Position

DBSync is hiring a Services Delivery Project Manager to bring structure and predictability to our implementation and professional services team. You will own project tracking, resource allocation, and onboarding execution, making sure client projects stay on schedule, team capacity is visible, and leadership always knows where things stand.

Requirements

3+ years managing software implementation or professional services projects
Demonstrated ability to build and maintain project tracking systems that teams actually use
Experience with resource planning and calendar-based capacity management
AI-fluent — actively uses tools like Claude, automation platforms, or similar to do more with less
Strong organizational skills with a low tolerance for ambiguity in project status
Ability to command respect from technical and non-technical teams alike

Responsibilities

Manage the full lifecycle of services engagements: kickoff, milestone tracking, delivery, and close-out
Maintain real-time project tracker integrated with Salesforce contracts (start/end dates, resources, risks)
Own resource allocation — match available team members to incoming projects based on capacity and calendar availability
Build and maintain standardized onboarding templates for repeatable, consistent client implementations
Send automated status reminders and escalate at-risk projects before they become problems
Work directly with the services team to remove blockers and keep commitments visible
Identify opportunities to automate repetitive PM tasks using AI tools and internal tooling
Provide leadership with clean weekly project health reports (no spreadsheet archaeology required)