Manager, Delivery Operations

McGraw Hill LLC.

2d•$72,000 - $130,000•Remote

About The Position

At McGraw Hill, we are dedicated to delivering digital learning experiences that transform education for learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and collaboration across teams. We foster a culture that values innovation, teamwork, and a balance between career growth and personal well-being. How can you make an impact? The Manager of Delivery Operations is responsible for leading day-to-day product delivery execution and ensuring product delivery teams operate efficiently, predictably, and in alignment with organizational priorities. This role acts as the primary people and execution leader for Project Managers and serves as a critical connector between strategy and product delivery. Reporting to the Director of Delivery Operations, the Manager of Delivery Operations ensures product delivery plans are realistic, outcome-focused, and continuously adjusted to reflect capacity, dependencies, and changing business needs. This role plays a key part in stabilizing product delivery, improving flow, and enabling teams to deliver valueable products with confidence. This is a remote role based in the US.

Requirements

Confident, calm presence in fast-paced or ambiguous environments
Strong situational awareness and sound judgment
Trusted partner to Project Managers, peers, and stakeholders
Clear, concise communicator
High emotional intelligence and integrity
Collaborative and team-oriented mindset
Adaptable and resilient in the face of change
Comfortable balancing competing priorities
Detail-oriented while maintaining awareness of broader delivery impacts
Strong problem-solving and decision-making skills
Ability to focus teams on the most important outcomes
Continuous improvement mindset
Experience managing delivery teams or Project Managers to achieve expected outcomes
Demonstrated ability to stabilize product delivery and improve predictability
Ability to create clarity and structure in dynamic environments
Strong stakeholder management and relationship-building skills
Experience with Agile and Lean delivery practices (Scrum, Kanban, SAFe, etc.)
Ability to apply Agile principles pragmatically across multiple types of products or delivery situations
Experience managing dependencies, risks, and constraints
Comfort operating within defined product delivery governance and metrics
Ability to balance tactical delivery needs with longer-term planning
Experience coordinating across teams and functions
Ability to translate strategy into executable product delivery plans
Strong organizational and prioritization skills
Bachelor’s degree required (Business, Management, Operations, Education, Education Technology, or a related field)
Minimum of 5 years of professional experience and people management experience, preferably leading Project Managers or delivery-focused roles
Experience working in delivery, operations, project management, transformation, or Education Technology environments

Nice To Haves

Education Technology (EdTech) experience preferred

Responsibilities

Oversee product delivery execution across assigned product development teams or initiatives
Ensure product delivery plans are outcome-based, capacity-aware, and achievable
Monitor progress, dependencies, and risks across product delivery and other initiatives
Proactively identify product delivery issues and implement corrective actions
Ensure consistent application of product delivery standards, practices, and cadences
Directly manage, coach, and develop Project Managers (Operators)
Set clear expectations and provide ongoing feedback and performance support
Build a culture of accountability, learning, and continuous improvement
Ensure Project Managers (Operators) are equipped to effectively partner with business and product delivery teams
Partner with Product and Business leaders to align product delivery plans
Coordinate cross-team dependencies and sequencing of work
Support intake, prioritization, and backlog readiness processes
Ensure product delivery work aligns with broader strategic and operational objectives
Use product delivery metrics to provide transparency into progress, health, and outcomes
Identify trends, bottlenecks, and improvement opportunities using data
Prepare and contribute to product delivery status updates and leadership readouts
Escalate risks and issues with clear context and recommended actions
Identify opportunities to improve product delivery processes, tools, and workflows
Support adoption of Lean and Agile practices as defined by the product delivery operating model
Partner with the Director of Delivery Operations on operational improvements and change initiatives
Reinforce consistent ways of working across product delivery teams