Service Delivery Manager – Mail Operations

The Millennium Group•Parsippany-Troy Hills, NJ

15d•Onsite

About The Position

Experienced Operations Leader responsible for overseeing daily service delivery across three site locations. Ensures operational excellence through effective team leadership, resource management, and strong client partnership. Thrives in a fast‑paced environment, balancing on‑site support, staff development, and process improvement while maintaining high service standards.

Requirements

Bachelor's degree preferred; equivalent experience considered.
2–4 years of progressively responsible experience in operations or mailroom management.
Strong proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
Exceptional customer service skills with strong interpersonal, verbal, and written communication abilities.
Demonstrated ability to partner effectively with all levels of management and stakeholders.
Strong analytical and problem‑solving skills with the ability to assess operations and implement improvements.
Proven leadership experience, including hiring, developing, and retaining staff.
Ability to plan, prioritize, and execute multiple projects with minimal oversight.
Flexible and able to manage competing priorities in a dynamic environment.
Maintains confidentiality when handling sensitive materials.
Ability to walk, bend, kneel, stand, or sit for extended periods.
Ability to lift up to 50 pounds.

Responsibilities

Oversee daily operations across three locations to ensure service delivery meets client expectations.
Balance time between sites, providing on‑site leadership, support, and visibility.
Ensure appropriate staffing levels and coordinate site coverage in collaboration with senior leadership.
Provide hands‑on support with processing tasks when coverage is needed due to absences, time off, or increased workload.
Assist with day‑to‑day operations including mailroom, reception, room setups, and related services.
Capture, review, and submit accurate weekly, monthly, and quarterly volume and operational reports.
Provide updates to senior leadership, including escalations, operational metrics, and staffing concerns.
Hire, train, evaluate, and develop staff across multiple functions and locations.
Lead annual performance reviews and manage scheduling, time‑off requests, and payroll approvals.
Foster a positive, engaged team environment and support employee growth.
Address and resolve routine customer issues promptly, escalating when appropriate.
Maintain strong client relationships through consistent communication and service excellence.
Partner with management to identify and implement process improvements and operational efficiencies.