Manager, Delivery Management (Delivery Lead)

Amadeus • Minneapolis, MN

2d • Hybrid

About The Position

Navitaire, an Amadeus company, are proven innovators in the travel industry shaping the way the world thinks about travel. With more than 50 customers worldwide, including many of the world’s most successful hybrid and low-cost airlines, Navitaire offers a unique opportunity to make a large impact on the world of travel. Navitaire offers customers industry-leading IT solutions in support of their hosted Cloud platforms. This is a hybrid position and would require you to be in the local office 2-3 days a week. We are seeking a results driven Delivery Lead to guide a team of project managers and ensure the successful execution of customer projects and programs. This role is responsible for driving on time, on budget, high quality delivery; strengthening customer relationships; and ensuring consistent delivery practices across the organization. The ideal candidate brings strong leadership skills, deep delivery management experience, and a proven ability to manage complex project portfolios in a fast paced environment.

Requirements

• Bachelor’s degree or higher in computer science, engineering, business, or a related field.
• A minimum of 10 years of experience in program management, project management, or PMO leadership, preferably in the software or technology industry.
• Demonstrated experience managing and developing project managers or delivery teams, with a proven ability to lead through challenging situations with professionalism and candor.
• Ability to provide clear strategic direction to teams, ensuring effective and efficient project delivery without micromanaging.
• Proficiency in project management methodologies.
• Excellent communication, presentation, and interpersonal skills, with the ability to communicate effectively with different levels of management and audiences.
• Strong analytical, problem-solving, and decision-making skills, with the ability to handle ambiguity and uncertainty.
• Highly organized with the capacity to manage multiple tasks and projects simultaneously.

Nice To Haves

• PMP, PgMP, or equivalent certification is highly desirable.

Responsibilities

• Lead the successful execution of customer projects and programs, ensuring delivery is on time, within scope, on budget, and aligned with customer and organizational priorities.
• Maintain oversight of delivery health across all active projects, proactively managing risks, issues, dependencies, and escalations.
• Ensure active financial management of projects, track budget and schedule variance within ±10% of plan.
• Build and maintain strong relationships with customers and internal partners, including Leadership, Technical, Product, Engineering, and Commercial teams, to define priorities, identify opportunities, address challenges, and communicate risks.
• Implement and enforce delivery standards, governance frameworks, and best practices to ensure consistency and quality across the organization.
• Contribute to process improvement initiatives, facilitate lessons learned, and lead knowledge‑sharing activities to strengthen delivery maturity.
• Lead, coach, and develop a team of project managers, fostering a high‑performing, engaged, and accountable culture.
• Conduct regular 1:1s, provide career guidance, and ensure each team member has a clear and actionable development plan.
• Perform additional duties as required, demonstrating flexibility and responsiveness to evolving business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees