Manager, Dealer Salesforce Systems Operations

Ricoh Americas Holdings•Tucker, NJ

11h•$90,000 - $115,000

About The Position

Responsible for design, support, and management of Sales Operations CRM/PRM projects and administration. Assume leadership and accountability for successful performance, improvement, and execution of assigned Dealer Business Technology. Includes project/task definition, prioritization, and collaboration with Sales and IT to identify requirements. Leads cross-functional development and ongoing enhancement efforts aligned to Dealer Business Unit goals.

Requirements

Bachelor’s or Master’s Degree.
1+ years leading cross-functional projects.
7+ years as Analyst or Consultant within an Operational function.
5+ years of SFDC CRM and/or PRM systems administration and design.
Proficiency in SFDC CRM and PRM.
Excellent analytical and strategic thinking skills.
Leadership ability and influence in a matrix environment.
Superior presentation and facilitation skills.
Strong organizational and interpersonal skills.

Nice To Haves

Project management expertise preferred.

Responsibilities

Perform functional analysis, gap identification, and requirements definition for CRM/PRM changes.
Provide functional/application expertise including quality review on design and testing.
Lead and execute sales operations initiatives in compliance with defined processes and controls.
Troubleshoot and diagnose complex business problems and recommend solutions.
Stay current on latest tools/applications/techniques (Salesforce CRM/PRM).
Serve as primary system administrator for Salesforce CRM and PRM platforms.
Manage user setup, profiles, roles, permissions, and security settings.
Configure and maintain custom objects, fields, layouts, workflows, validation rules, and approvals.
Develop and maintain reports and dashboards for Sales and Dealer performance.
Oversee data management activities including imports, deduplication, and integrity checks.
Implement and monitor integrations between SFDC, PRM, and other applications.
Coordinate system upgrades, releases, and testing for optimal functionality.
Provide end-user support and training, including documentation and troubleshooting.
Monitor system performance and usage metrics to identify optimization opportunities.
Collaborate with IT and business stakeholders to define and implement enhancements.
Ensure compliance with governance policies, data security standards, and audit requirements.
Develop instructor-led, e-learning, and blended learning courses for Dealer Sales Systems.
Conduct needs analysis to determine learning objectives and instructional strategies.
Complete regular calls to the field to evaluate process performance and provide feedback.