Manager, Databases and IT

Active Minds•Teague, TX

10d•$68,250 - $96,600•Hybrid

About The Position

The Manager, Databases and IT works closely with department leaders to define database requirements and implement strategic solutions for Development (fundraising), Programs, MarComm, and Operations. These solutions will be implemented using our primary database/CRM, Salesforce, as well as a variety of other databases including our project management tool (ClickUp), digital asset management (Google Drive), and more. The Manager, Databases and IT will need to comfortably edit and customize the Salesforce environment to support automations; provide training to transition and maintain our team’s ability to self-serve their needs to create reports and dashboards; maintain availability and performance of the our databases; ensure data accuracy and integrity; research, advise on, and activate new features; educate and support users, and more. The Manager, Databases and IT will help configure and support 3rd-party integrations with our databases. This position reports to the Director of Technology and does not have any direct reports.

Requirements

6+ years of experience as a Salesforce.com administrator. Salesforce Certified Administrator preferred. Preference for experience with NPSP and/or Nonprofit Cloud
Experience working with database-like file systems, such as CSVs and spreadsheets, including general fluency in Google Sheets/Excel and understanding Boolean logic formulas/operators, VLOOKUP, etc
Comparable professional experience in databases/IT systems management
Ability to think critically and problem solve, taking into account both immediate and long-term needs and maintenance of the systems
Proven ability to design and implement new processes and facilitate user adoption, as well as create technical documentation and training for them
A documented history of successfully driving projects to completion
Experience using modern project management systems, such as ClickUp, Monday.com, Jira, etc.; management experience of these systems preferred

Nice To Haves

SOQL or SQL or other database programming language fluency are highly preferred
Google Workspace management preferred
Bachelor’s degree in IT, Database Administration, Computer Science, Software Engineering, or related field, preferred

Responsibilities

Identify and analyze operational challenges across departments to recommend design of process improvements, while implementing sustainable CRM business practices
Support the Director of Technology in creating and updating general IT user policies and procedures around naming conventions, and Standard Operating Procedures to support each department
Getting to the “why” and “how” of each work request, and applying critical thinking in processing tickets to help avoid technical debt and database inconsistencies
Support the Director of Technology with regularly evaluating our technologies for redundancies, cost savings, security reviews and managing features
Review requests from different teams for new software procurement and make recommendations to the Director of Technology and Director, Operations and Special Projects
Support the Director, Operations and Special Projects and Director of Technology with general IT software system configuration
Occasionally lead or work directly alongside IT contractors to support large projects/work overflow, including the delegation and management of tickets
Standardization and cleanup of our data, including pro-active quarterly maintenance.
Manage, lead, and support our Salesforce database configuration, as well as 3rd party integrations
Serve as primary Salesforce support contact for users for general requests on an ongoing basis
Provide regular training and support to teams to help them be able to self-service where possible, and manage the tickets where self-service is not possible/feasible
Stay informed and advise IT of new Salesforce features, functionality, and integrations to provide recommendations for process improvements
Optimize the system in response to user needs and in alignment with the CRM strategy and the technical roadmap provided by the Director of Technology
Coordinate and implement the rollout of the new project management (PM) system and digital asset management (DAM) system in conjunction with the technical committee
Maintain PM/DAM systems: stay apprised of new features, regular data cleanup and system audits, training staff as needed, and supporting Operational needs of writing policy & procedures surrounding these systems
General support and system configuration of other existing and new databases as they are implemented (namely 3rd-party systems that integrate with our primary databases, such as a mailing list system, a policy/action-center system, etc.)
Lead the technical committee through monthly meetings to help implement key strategic goals for IT with support from the Director of Technology; prepare meeting agendas in advance
Weekly drop-in office-hours for staff to get IT support on any related topic/need
You may be assigned to IT/database-adjacent tasks on a regular basis as a small percentage of time