Manager, Databases and IT

Active Minds•Washinton, DC

8d•$68,250 - $96,600•Hybrid

About The Position

The Manager, Databases and IT works closely with department leaders to define database requirements and implement strategic solutions for Development (fundraising), Programs, MarComm, and Operations. These solutions will be implemented using our primary database/CRM, Salesforce, as well as a variety of other databases including our project management tool (ClickUp), digital asset management (Google Drive), and more. The Manager, Databases and IT will need to comfortably edit and customize the Salesforce environment to support automations; provide training to transition and maintain our team’s ability to self-serve their needs to create reports and dashboards; maintain availability and performance of the our databases; ensure data accuracy and integrity; research, advise on, and activate new features; educate and support users, and more. The Manager, Databases and IT will help configure and support 3 rd -party integrations with our databases. This position reports to the Director of Technology and does not have any direct reports. ABOUT ACTIVE MINDS Active Minds is the largest nonprofit in the United States mobilizing youth and young adults to transform mental health norms across society. For more than 20 years, we have equipped the next generation of peer mental health advocates through a variety of programs, including the Active Minds Chapter Network, A.S.K., and Send Silence Packing. Our advocacy, initiatives, and campaigns foster lasting change in how youth view and discuss mental health, encouraging them to use their voices to influence broader conversations and inform mental health supports within their communities. Together, we are building a diverse movement of champions committed to improving mental health for all.

Requirements

Accustomed to working with multiple stakeholders on multiple projects with different deadlines simultaneously
Organized and a stickler for details, quality control, and technical documentation with a desire to minimize/avoid technical debt at every possible opportunity
Able to exercise autonomy as the resident Salesforce expert, as well as serve as a team player
Self-starter with a positive attitude who enjoys working proactively and thinking creatively
Clear communicator who can translate tech-speak for colleagues and empower others’ understanding and confidence in using the system; comfortable working directly with staff of varying roles and functions on a regular basis
Ability to gather and synthesize information from a wide variety of people and sources
Advocate for social entrepreneurship and a believer in young people making an impact
Experience as a leader in technology with the ability to analyze needs, plan and review multiple solutions, identify pros/cons of each approach, select the best fit, and implement as the lead developer/administrator/etc. the solution end-to-end
6+ years of experience as a Salesforce.com administrator.
Comparable professional experience in databases/IT systems management
Ability to think critically and problem solve, taking into account both immediate and long-term needs and maintenance of the systems
Proven ability to design and implement new processes and facilitate user adoption, as well as create technical documentation and training for them
A documented history of successfully driving projects to completion
Experience using modern project management systems, such as ClickUp, Monday.com, Jira, etc.
Bachelor’s degree in IT, Database Administration, Computer Science, Software Engineering, or related field, preferred

Nice To Haves

Salesforce Certified Administrator preferred.
Preference for experience with NPSP and/or Nonprofit Cloud
Experience working with database-like file systems, such as CSVs and spreadsheets, including general fluency in Google Sheets/Excel and understanding Boolean logic formulas/operators, VLOOKUP, etc
management experience of these systems preferred
SOQL or SQL or other database programming language fluency are highly preferred
Google Workspace management preferred

Responsibilities

Leadership & Strategy (25%) Identify and analyze operational challenges across departments to recommend design of process improvements, while implementing sustainable CRM business practices
Support the Director of Technology in creating and updating general IT user policies and procedures around naming conventions, and Standard Operating Procedures to support each department
Getting to the “why” and “how” of each work request, and applying critical thinking in processing tickets to help avoid technical debt and database inconsistencies
Support the Director of Technology with regularly evaluating our technologies for redundancies, cost savings, security reviews and managing features
Review requests from different teams for new software procurement and make recommendations to the Director of Technology and Director, Operations and Special Projects
Support the Director, Operations and Special Projects and Director of Technology with general IT software system configuration
Occasionally lead or work directly alongside IT contractors to support large projects/work overflow, including the delegation and management of tickets
Database Administration (30%) Salesforce: Standardization and cleanup of our data, including pro-active quarterly maintenance.
Manage, lead, and support our Salesforce database configuration, as well as 3 rd party integrations
Serve as primary Salesforce support contact for users for general requests on an ongoing basis
Provide regular training and support to teams to help them be able to self-service where possible, and manage the tickets where self-service is not possible/feasible
Stay informed and advise IT of new Salesforce features, functionality, and integrations to provide recommendations for process improvements
Optimize the system in response to user needs and in alignment with the CRM strategy and the technical roadmap provided by the Director of Technology
Other Databases (DAM, Project Management, etc.): Coordinate and implement the rollout of the new project management (PM) system and digital asset management (DAM) system in conjunction with the technical committee
Maintain PM/DAM systems: stay apprised of new features, regular data cleanup and system audits, training staff as needed, and supporting Operational needs of writing policy & procedures surrounding these systems
General support and system configuration of other existing and new databases as they are implemented (namely 3 rd -party systems that integrate with our primary databases, such as a mailing list system, a policy/action-center system, etc.)
IT Management (30%) Lead the technical committee through monthly meetings to help implement key strategic goals for IT with support from the Director of Technology; prepare meeting agendas in advance
Identify and analyze operational challenges across departments to recommend design of process improvements, while implementing sustainable CRM business practices
Support the Director of Technology in creating and updating general IT user policies and procedures around naming conventions, and Standard Operating Procedures to support each department
Getting to the “why” and “how” of each work request, and applying critical thinking in processing tickets to help avoid technical debt and database inconsistencies
Support the Director of Technology with regularly evaluating our technologies for redundancies, cost savings, security reviews and managing features
Review requests from different teams for new software procurement and make recommendations to the Director of Technology and Director, Operations and Special Projects
Support the Director, Operations and Special Projects and Director of Technology with general IT software system configuration
Occasionally lead or work directly alongside IT contractors to support large projects/work overflow, including the delegation and management of tickets
Other duties as assigned (15%) Weekly drop-in office-hours for staff to get IT support on any related topic/need
You may be assigned to IT/database-adjacent tasks on a regular basis as a small percentage of time