Manager, Customer Support, Level 2
Greenway Health
1d
About The Position
Responsible for the day‐to‐day management of the Level 2 team and ensuring efforts align with the mission of the Support organization.
Responsibilities
- Directs and coordinates staff involved in a combination of activities supporting current products.
- Establishes, implements and maintains administrative and technical procedures to provide responsive assistance to customers
- Responsible for the disciplining and mentoring of assigned employees
- Serves as point of escalation for customers to resolve problems and discrepancies
- Prepares/analyzes appropriate reports and other business correspondence
- Acts as contributing identifier of support requirements, tools, and diagnostic needs into Product Management
- Conducts interviews with potential candidates.
- Approves PTO, timesheets, and reviews using ADP
- All other duties and responsibilities as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
