Customer Service Support 2

Emerson•Reno, NV

2d•Hybrid

About The Position

Do you take pride in accuracy and enjoy being the person others rely on to get things right the first time? Are you energized by a fast‑paced environment where attention to detail and customer focus make a real impact? As an Order Entry Specialist, you’ll play a critical role in ensuring customer orders are entered and processed accurately, completed on time, and aligned with internal policies—helping deliver a seamless experience for both customers and internal teams. The Order Entry Specialist is responsible for accurately entering and processing customer orders into the company’s order management system. This role ensures that all orders are completed promptly, meet customer requirements, and comply with internal policies and procedures. The ideal candidate is detail-oriented, efficient, and able to work in a fast-paced environment while maintaining a high level of accuracy and customer service.

Requirements

High School Diploma or GED
Demonstrated ability to operate and communicate within cross-functional teams
Ability to efficiently and effectively manage time, and complete tasks
Experience using MS office applications (Excel, Word, Outlook, etc.)

Nice To Haves

Self-starter with demonstrated ability to work independently with a high aptitude in customer service.
Minimum of one (1) year of order entry or customer service experience in a manufacturing office environment is preferred
Experience using SAP applications is highly preferred
Excellent communication skills, both oral and written, including using tact and good judgment when dealing with others
Detail oriented and excellent organizational skills with the ability to multi-task and reassess priorities continually
Effective time management skills
Computer literacy and capability to learn/work with various systems such as MS Office and SAP

Responsibilities

Accurately enter customer orders, including product details, quantities, pricing, and delivery information, into the company’s order management system.
Review and verify orders for completeness, accuracy, and adherence to pricing and discount policies.
Flag potential issues with purchase order prior to entry and escalate accordingly
Determine correct product to enter using a variety of resources
Determine requested ship dates that meet matrix, other system data or as per date management standard
Review customer open order reports and making changes in relevant system as required
Manage pre-booking Change Order and Cancellation requests
Assist with order-related inquiries and provide prompt and professional customer service.
Identify and report recurring issues or system errors to management for continuous improvement.
Identify and report recurring issues or system errors to management for continuous improvement.

Benefits

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.
We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
We believe diverse teams, working together are key to driving growth and delivering business results.
This role has the flexibility of a remote work option for one day a week.
Our teams work together to ensure our chosen work schedules enable our creativity and efficiency as we serve the needs of our customers.
We recognize the importance of employee wellbeing.
We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs.
We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.