Customer Service Support 2

Emerson • Reno, NV

2d • Hybrid

About The Position

Do you take pride in accuracy and enjoy being the person others rely on to get
things right the first time? Are you energized by a fast‑paced environment where
attention to detail and customer focus make a real impact? As an Order Entry
Specialist, you’ll play a critical role in ensuring customer orders are entered
and processed accurately, completed on time, and aligned with internal
policies—helping deliver a seamless experience for both customers and internal
teams. The Order Entry Specialist is responsible for accurately entering and
processing customer orders into the company’s order management system. This role
ensures that all orders are completed promptly, meet customer requirements, and
comply with internal policies and procedures. The ideal candidate is
detail-oriented, efficient, and able to work in a fast-paced environment while
maintaining a high level of accuracy and customer service.

Requirements

• High School Diploma or GED
• Demonstrated ability to operate and communicate within cross-functional teams
• Ability to efficiently and effectively manage time, and complete tasks
• Experience using MS office applications (Excel, Word, Outlook, etc.)

Nice To Haves

• Self-starter with demonstrated ability to work independently with a high aptitude in customer service.
• Minimum of one (1) year of order entry or customer service experience in a manufacturing office environment is preferred
• Experience using SAP applications is highly preferred 
• Excellent communication skills, both oral and written, including using tact and good judgment when dealing with others
• Detail oriented and excellent organizational skills with the ability to multi-task and reassess priorities continually
• Effective time management skills
• Computer literacy and capability to learn/work with various systems such as MS Office and SAP 

Responsibilities

• Accurately enter customer orders, including product details, quantities, pricing, and delivery information, into the company’s order management system.
• Review and verify orders for completeness, accuracy, and adherence to pricing and discount policies.
• Flag potential issues with purchase order prior to entry and escalate accordingly 
• Determine correct product to enter using a variety of resources 
• Determine requested ship dates that meet matrix, other system data or as per date management standard 
• Review customer open order reports and making changes in relevant system as required
• Manage pre-booking Change Order and Cancellation requests 
• Assist with order-related inquiries and provide prompt and professional customer service.
• Identify and report recurring issues or system errors to management for continuous improvement. Identify and report recurring issues or system errors to management for continuous improvement.

Benefits

• We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
• Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED