Manager, Customer Success

NinjaOne

10d • Hybrid

About The Position

As a Manager, Customer Success at NinjaOne, you will lead a high-performing team of Account Executives responsible for driving revenue growth within our existing customer base. This is a critical leadership role focused on coaching, developing, and enabling your team to maximise cross-sell, up-sell, and retention opportunities. You will set and execute strategies that ensure team success, drive operational excellence, and foster a high-performance sales culture. Location : Hybrid remote in Sydney, Australia. In the office 3-days per week.

Requirements

• 2-3 years of leadership experience managing a team of Account Executives, Account Managers, or similar customer-facing sales roles in B2B SaaS.
• Proven track record of leading high-performance teams and consistently exceeding revenue targets.
• Strong consultative selling expertise, with the ability to build trust, uncover needs, and drive business outcomes.
• Analytical and strategic mindset, with experience using data to optimize team performance and identify opportunities.
• Excellent communication, negotiation, and executive presence, with experience managing complex deals and escalations.
• Experience with Salesforce and other sales enablement tools.
• You embody NinjaOne’s core values—Curiosity, Integrity, Kindness, Humility, and Innovation—and are committed to fostering these qualities within your team.

Nice To Haves

• Background in IT Operations, SaaS, or cloud technology preferred.

Responsibilities

• Team Leadership & Development Hire, train, and develop a team of Account Executives (Customer Base), providing strategic coaching and actionable feedback to drive performance.
• Establish and maintain KPIs, conduct performance reviews, and implement structured development plans to support career growth.
• Foster a results-driven, customer-first culture, ensuring the team maintains high levels of accountability, motivation, and collaboration.
• Strategic Sales & Account Growth Oversee and refine sales strategies for cross-sell, up-sell, and expansion opportunities within the customer base.
• Ensure the team effectively manages the full sales cycle, from discovery and demo to negotiation and close.
• Identify and address potential churn risks, proactively developing retention strategies.
• Operational Excellence & Forecasting Maintain rigorous pipeline management and forecasting accuracy within Salesforce, ensuring transparency and accountability.
• Implement best practices for account management, ensuring process consistency, efficiency, and scalability.
• Analyse key sales metrics, trends, and performance data to refine team strategies and drive continuous improvement.
• Customer Advocacy & Cross-Functional Collaboration Build and maintain executive-level relationships with key customers, serving as an escalation point and strategic advisor.
• Partner with Sales, Marketing, Product, Support, and Customer teams to align revenue-driving initiatives.
• Advocate for customer needs internally, ensuring NinjaOne delivers value-driven solutions that drive long-term success.

Benefits

• We are a collaborative, kind, and curious community.
• We honour your flexibility needs with full-time work hybrid remote.
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritise your work-life balance with our unlimited PTO.
• We reward your work with opportunities for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed