Customer Success Manager
About The Position
We are looking for motivated candidates who thrive in a high growth environment to join our customer success team. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (which include both insurance brokers quoting on our platform, as well as our policyholders). We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business – from basic company and product education to administrative and transaction assistance. Pair that with an incredibly positive attitude, and a drive to help others, then you’re someone we’d love to speak to! This is an in-office position located in our Provo, UT office or remote if located outside of Utah.
Requirements
- 2+ years in a customer-facing support, service, operations, or customer success role, ideally in a high-volume B2B environment
- Demonstrated ability to own and resolve complex customer issues end-to-end, exercising sound judgment on when to self-solve vs. escalate.
- Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles
- Strong organizational skills and attention to detail; comfortable working in multiple systems and following structured processes without losing sight of the customer outcome.
- Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
- Incredibly positive attitude. Attitude overcomes all!
Nice To Haves
- Prior insurance experience is a plus, but not required; strong interest and ability to ramp quickly are essential.
Responsibilities
- Ensuring prospective and current customers receive the assistance they need from Coalition’s sales, insurance, security and claims teams
- Answering inbound questions and requests from prospective and current customers over online live chat, e-mail, and (much less frequently) by phone
- Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
- Performing administrative insurance functions to keep our growth engine humming
- Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points
Benefits
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
- Competitive compensation and opportunity for advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
