Customer Success Manager
CyberNut
•Remote
About The Position
We are looking for a motivated and customer-focused Customer Success Manager to join our growing team. In this role, you will support customers throughout their journey, from onboarding to renewal, ensuring they achieve their goals and get maximum value from our product.
Requirements
- 0–2 years of experience in customer success, account management, or a customer-facing role, with K-12, Cybersecurity or EdTech experience a plus
- Strong written and verbal communication skills
- Empathetic, problem-solving mindset with a passion for helping customers succeed
- Ability to manage multiple accounts and prioritize tasks effectively
- Familiarity with HubSpot or similar CRM and basic data/reporting concepts is a plus
Responsibilities
- Onboard new customers and guide them through strategic planning, goal-setting, and adoption
- Serve as a primary point of contact for a portfolio of accounts, responding to inquiries in a timely manner
- Monitor customer health metrics and proactively identify at-risk accounts
- Conduct regular check-ins and business reviews with customers
- Collaborate with Sales, Support, and Product teams to resolve customer issues and relay feedback
- Track and document customer interactions in HubSpot
- Work toward retention and expansion targets within your book of business
Benefits
- Mentorship and professional development opportunities
- A collaborative, customer-first culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
