Manager, Customer Collaboration

Mondelēz International • Rogers, AR

1d

About The Position

You will manage the customer collaboration agenda for your market or set of customers. This role aims to improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact. The position is part of Mondelēz International's mission to lead the future of snacking and make it possible.

Requirements

• Experience in Customer Service & Logistics (CS&L) function, ideally with knowledge of customer supply chain management
• Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
• SAP, information systems, process design, standard operating procedures
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen
• 3+ years of experience in Supply Chain Management or Sales
• 2+ years of experience in CPFR
• Proficient in Power BI, SAP, Microsoft Office, Microsoft Excel, and Tableau
• Bachelor’s Degree required

Responsibilities

• Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
• Achieve KPIs targets including customer service, invoice accuracy, overdue and deductions through effective implementation of processes
• Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization
• Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
• Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer

Benefits

• health insurance
• wellness and family support programs
• life and disability insurance
• retirement savings plans
• paid leave programs
• education related programs
• paid holidays
• vacation time
• highly competitive bonus program with possibility for overachievement based on performance and company results

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees