Manager, Customer Accounts- Private Label

Cardinal Group Career • Denver, CO

1d • $70,000 - $95,000 • Remote

About The Position

As a Customer Accounts Manager, you are primarily responsible for overseeing a team of Specialists focused on rent collection, delinquency notices, resident communications, and accounts payable for an assigned group of 5 to 8 conventional and student housing communities within the Cardinal Group portfolio, while supporting 1-3 communities directly. This role is part of Cardinal Group’s new centralized services team, and work may be performed remotely or at our HQ office in Denver, CO. Although your role may be remote and reports to the centralized services leadership team, you will work closely with team members to provide consistently excellent customer service to our future and current residential customers.

Requirements

• Maintains a consistent level of professional customer service.
• Excellent written communication skills, especially short form for easily digestible, with pointed, relevant information
• Demonstrated ability to pay close attention to details and perform tasks with consistent accuracy
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Nice To Haves

• 3 - 5 years of experience in property management
• 2 - 4 years of experience with property-level accounting and resident account management
• 1 - 2 years of experience leading 3+ team members on-site or remotely.
• A high school diploma or GED equivalent is required; a bachelor’s degree is preferred
• Working knowledge of Yardi / Entrata is preferred.

Responsibilities

• Lead a team of 4 - 7 Customer Accounts Specialists on the Centralized Services team.
• Populate and convey the results of monthly KPIs reporting of managed Customer Accounts Specialists to focus on ongoing monthly service efforts.
• Provide monthly performance reports and perform routine check-ins with the Operations leadership of serviced communities.
• Manage the automated issuance of rent reminders and delinquency notices to residents at all assigned communities.
• Initiate phone and email communications with delinquent residents and any co-applicants or guarantors.
• Support future and current residents with ledger discrepancies and the posting/removal of charges as directed by the Community or Portfolio / Regional Manager.
• Provide resources for payment plans and rental assistance programs where applicable.
• Issuance of move-out statements to vacating residents.
• Processing of community accounts payable and accounts receivable, including the posting of all purchase orders and invoices for assigned communities.
• Oversee the vendor credentialing process for new and unregistered vendors through our credentialing platform, OpTechnology.
• Submission of expense reclassifications and accruals as directed by the property accounting team for monthly financial reporting.
• Assist community teams with lease and charge audits.
• Offer efficient and courteous responses to all resident and community requests.
• Pursue educational opportunities and developmental growth opportunities
• Other responsibilities as assigned or required based on the needs of the business.
• Participates in Cardinal U training as required.

Benefits

• Eligible to participate in the company benefits plan.
• We offer health, vision, dental, and pet insurance.
• We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED