Manager, CS Operations

Samsara

4h • Remote

About The Position

Samsara is looking for a Manager of Customer Success Operations to play a critical role in scaling systems, processes and policies for our Customer Success organization. This role will partner with senior leaders across Samsara’s go-to-market teams to design, build and run critical business capabilities for our world-class post-sales organization. This leader will have an outsized impact on the future of our CS organization by helping us Build for The Long Term as we grow beyond $1BN in revenue. The ideal candidate has experience driving transformative initiatives that bring together people, process and technology into elegant solutions to business problems related to all aspects of the post-sales experience.
This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

Requirements

• 6+ years of experience in Revenue Operations roles, preferably supporting Customer Success specifically, supporting cross-functional sales organizations within a fast-paced, iterative, forward-thinking SaaS environment.
• This is a high impact position with high internal visibility that requires strong priority management and high emotional intelligence
• Proven ability to drive improvements in Revenue workflows through cross-functional project management and build long-term solutions.
• Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution.
• Analytical mindset and ability to use data to influence strategy and decision-making.
• Advanced experience with Gainsight and Salesforce strongly preferred
• Excellent communication skills and experience translating policy/process into field-facing resources and guidance.
• Bachelor’s degree from a top university; focus in business, finance, economics, or engineering preferred.

Nice To Haves

• MBA optional.

Responsibilities

• Partner closely with Manager to VP-level CS Leadership to optimize our Customer Success motion, ensuring scalable, efficient processes that drive ACV, retention and expansion.
• Lead a team of high performing CS Ops professionals, and help Samsara continue to define and improve our model for post-sales Operational Support
• Run large cross-functional projects focused on improving Customer outcomes, including process redesign, tooling enhancements, and analytics-driven improvements.
• Intake, assess, and prioritize CS-specific requests and process gaps based on business impact and effort, developing a roadmap aligned to core company goals.
• Collaborate with Post Sales Systems and Rev Tech teams to enhance automation, deliver scalable tooling, define business requirements, conduct UAT, and manage end-user communications..
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager