Manager, Crew Productivity & Process Improvement

Carnival Corporation•Miami, FL

13d•Hybrid

About The Position

The Manager of Crew Productivity & Process Improvement is a strategic leader responsible for optimizing crew performance, improving operational efficiency, and supporting the delivery of internal tools and processes that enhance workforce effectiveness. Operating at the intersection of operations, process excellence, AI Innovation and product strategy, this role translates frontline needs into scalable, technology driven improvements. Responsibilities include analyzing productivity metrics, change management as it relates to onboard scheduling, proposing solutions that enhance crew productivity, and coordinating with other departments to enhance overall workflow. A critical focus of the role is evaluating, implementing, and governing AI driven tools including automation, decision-support models, predictive analytics, and intelligent scheduling solutions to ensure they meaningfully improve crew productivity and align with enterprise goals.

Requirements

Bachelor’s Degree in Engineering, business or operations
Lean, six sigma, workforce management systems
Minimum 4 years of experience.
Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
Strong time management and organizational skills
Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Nice To Haves

Preferred experience in workforce management, operations, process improvement, change management, product thinking, leveraging advanced AI tools and analytics
Strong analytical background

Responsibilities

Own and monitor crew productivity metrics and benchmarks, performance trends, and utilization.
Identify efficiency gaps and lead initiatives to improve productivity and service quality.
Partner with operations leadership to align staffing models onboard with demand forecasts.
Ensure successful rollout, adoption and change management of scheduling system and new features.
Serve as the product owner for the crew scheduling system.
Oversee configuration, optimization, and ongoing enhancements of scheduling tools.
Communicate roadmap priorities of scheduling system, tradeoffs, and timelines to stakeholders.
Leverage advanced AI tools to deliver clear, high ‑ level insights on crew productivity and system performance, translating findings into actionable recommendations that guide operational and technology strategy.
Lead team of project coordinators / specialists.

Benefits

All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan.
Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan.
Health Benefits: Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits: 401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus